Kalaichelvi
New member
- Company Name
- Swiggy
- Product Name
- Cake
- Loss Amount
- 1270
- Ratings
Sir,
I have placed an order on Swiggy Instamart on 1 May 2026 with order ID 236598241990424 and cancelled the same within a few minutes of placing the order. Despite the fact that no products were delivered, the platform levied a 100% cancellation charge amounting to ₹1270 and no refund was issued.
The said cancellation policy is arbitrary, unfair, and misleading. As a consumer, I was under the bona fide belief that “100% cancellation fee” would mean no additional penalty and full refund of the order amount, not forfeiture of the entire amount without delivery of goods. The policy was not adequately explained or transparently disclosed at the time of placing the order.
Charging the entire order value as a cancellation fee, without providing any goods or services, amounts to unjust enrichment and constitutes an unfair trade practice under the Consumer Protection Act, 2019. At best, a nominal cancellation fee (such as ₹50 or ₹100) could have been charged to cover administrative costs. Levying a 100% fee is grossly disproportionate and exploitative.
Further, if cancellation is not permissible without full forfeiture, the platform should not provide a cancellation option at all, as doing so misleads consumers into believing that cancellation is reasonable and fair.
I therefore request the Hon’ble Authority to:
I have placed an order on Swiggy Instamart on 1 May 2026 with order ID 236598241990424 and cancelled the same within a few minutes of placing the order. Despite the fact that no products were delivered, the platform levied a 100% cancellation charge amounting to ₹1270 and no refund was issued.
The said cancellation policy is arbitrary, unfair, and misleading. As a consumer, I was under the bona fide belief that “100% cancellation fee” would mean no additional penalty and full refund of the order amount, not forfeiture of the entire amount without delivery of goods. The policy was not adequately explained or transparently disclosed at the time of placing the order.
Charging the entire order value as a cancellation fee, without providing any goods or services, amounts to unjust enrichment and constitutes an unfair trade practice under the Consumer Protection Act, 2019. At best, a nominal cancellation fee (such as ₹50 or ₹100) could have been charged to cover administrative costs. Levying a 100% fee is grossly disproportionate and exploitative.
Further, if cancellation is not permissible without full forfeiture, the platform should not provide a cancellation option at all, as doing so misleads consumers into believing that cancellation is reasonable and fair.
I therefore request the Hon’ble Authority to:
- Direct Swiggy to refund the full amount of ₹1270 deducted as cancellation charges.
- Examine the legality and fairness of imposing a 100% cancellation fee without delivery.
- Issue appropriate directions to prevent such unfair and deceptive practices in the future.
