sahilarora1603
New member
- Company Name
- Air India Express
- Website Name
- www.airindiaexpress.com
- Loss Amount
- 9169
- Ratings
- Opposite Party Address
- SCO 162-164, Sub City Center, Sector 34, Chandigarh
Dear Sir,
I would like to raise a complaint with the kind and esteemed yourself, regarding the unfair and unjust decorum by “Air India Express”.
Issue Summary- Suitable Replacement flight/Compensation for extra amount paid for replacement flight not provided by Air India Express on Flight cancellation on their end.
Details- I had booked Air India Express Flight on 14th May-2026, to travel from Dammam to Delhi on 23rd June-2026. On 16th June-2026, i.e 7 days before the scheduled flight, Air India express informed me through my travel agent that the flight is cancelled, and the replacement flight they will provide would be on 24th June instead at 11 am(35 hours later than my planned travel time). My travel plan could not be rescheduled on my end and it was imperative that I travel on 23rd June Itself. Hence, I proceeded ahead by taking refund and booked another ticket, at a costlier price(due to travel date very near to booking date) as per following details:
Original Flight -Travel Date 23-Jun-26
Booking Date 14-May-26
Cost 19695
PNR P3LYMF
Replacemetn flight offered was for unsuitable date(24th June-2026), hence i had to go ahead and book suitable replacemment flight myself as follows:
Replacement Flight(Booked by Self)- 23-Jun-26
Booking Date-16-Jun-26
Cost- 28864
PNR-A58Y8F
Complaint – 1. The airline took money from me 40 days in advance and promised me a flight at the scheduled date. 2. The flight was cancelled 1 week prior to scheduled date, while the replacement flight at the said date was not provided. 3. It is unjust for passenger that: A. His hard earned money is kept by the airline for 30+ days, not accruing interest B. The service promised to the passenger(flight), is not provided. Replacement service suitable to the timings is also not provided. C. The early bird advantage on part of passenger, to book tickets at cheaper available prices is lost due to cancellation by the airline on a date which is very close to flying date. The passenger, hence, has to book the last few available seats in the available flight now at a costlier price. 4. The airline must be liable to book an equivalent flight for the passenger on the same date, or provide him with appropriate compensation so that the expenses for the replacement flight are covered.
I would like to request your hence, to kindly take the events into account, and help in bringing justice to the unfairness that Airline exhibit towards the passengers.
Thanks and Regards Sahil Arora
I would like to raise a complaint with the kind and esteemed yourself, regarding the unfair and unjust decorum by “Air India Express”.
Issue Summary- Suitable Replacement flight/Compensation for extra amount paid for replacement flight not provided by Air India Express on Flight cancellation on their end.
Details- I had booked Air India Express Flight on 14th May-2026, to travel from Dammam to Delhi on 23rd June-2026. On 16th June-2026, i.e 7 days before the scheduled flight, Air India express informed me through my travel agent that the flight is cancelled, and the replacement flight they will provide would be on 24th June instead at 11 am(35 hours later than my planned travel time). My travel plan could not be rescheduled on my end and it was imperative that I travel on 23rd June Itself. Hence, I proceeded ahead by taking refund and booked another ticket, at a costlier price(due to travel date very near to booking date) as per following details:
Original Flight -Travel Date 23-Jun-26
Booking Date 14-May-26
Cost 19695
PNR P3LYMF
Replacemetn flight offered was for unsuitable date(24th June-2026), hence i had to go ahead and book suitable replacemment flight myself as follows:
Replacement Flight(Booked by Self)- 23-Jun-26
Booking Date-16-Jun-26
Cost- 28864
PNR-A58Y8F
Complaint – 1. The airline took money from me 40 days in advance and promised me a flight at the scheduled date. 2. The flight was cancelled 1 week prior to scheduled date, while the replacement flight at the said date was not provided. 3. It is unjust for passenger that: A. His hard earned money is kept by the airline for 30+ days, not accruing interest B. The service promised to the passenger(flight), is not provided. Replacement service suitable to the timings is also not provided. C. The early bird advantage on part of passenger, to book tickets at cheaper available prices is lost due to cancellation by the airline on a date which is very close to flying date. The passenger, hence, has to book the last few available seats in the available flight now at a costlier price. 4. The airline must be liable to book an equivalent flight for the passenger on the same date, or provide him with appropriate compensation so that the expenses for the replacement flight are covered.
I would like to request your hence, to kindly take the events into account, and help in bringing justice to the unfairness that Airline exhibit towards the passengers.
Thanks and Regards Sahil Arora