drrajani
New member
- Company Name
- Make my trip india private limited
- Website Name
- https://www.makemytrip.com/
- Customer Care Number
- (0124) 4628747
- Loss Amount
- 5799
- Ratings
- Opposite Party Address
- MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India
Dear consumer court Team,
I am writing to raise a formal complaint regarding the incomplete refund for my cancelled flight from Guwahati to Ahmedabad, booked through MakeMyTrip.
I cancelled my flight within 24 hours of booking and was eligible for a refund of ₹24,556. On 2 October 2026, I received an email from MakeMyTrip confirming the refund amount of ₹24,556. However, I have received only ₹18,757 in my account.
The details are as follows:
I have contacted MakeMyTrip customer care multiple times to resolve this issue, but I have not received a satisfactory response or a clear explanation for the short refund.
I am attaching screenshots of the refund confirmation email and the MakeMyTrip application showing the relevant refund details for your reference.
I request you to investigate this matter and refund the outstanding amount of ₹5,799 at the earliest. If any deduction has been made, please provide a detailed written explanation along with the applicable terms and conditions justifying the deduction.
Despite my repeated attempts to resolve this matter through customer care, the issue remains unresolved. I therefore request that this complaint be escalated to the concerned grievance redressal authority and resolved promptly.
I look forward to receiving written confirmation and the pending refund without further delay.
Thank you.
Yours sincerely,
Dr. Rajanikant Ribadiya
Contact Number: 9712953355
Email ID: dr.rajani170@gmail.com
I am writing to raise a formal complaint regarding the incomplete refund for my cancelled flight from Guwahati to Ahmedabad, booked through MakeMyTrip.
I cancelled my flight within 24 hours of booking and was eligible for a refund of ₹24,556. On 2 October 2026, I received an email from MakeMyTrip confirming the refund amount of ₹24,556. However, I have received only ₹18,757 in my account.
The details are as follows:
- Flight route: Guwahati to Ahmedabad
- PNR: EKVQPB
- Confirmed refund amount: ₹24,556
- Actual refund received: ₹18,757
- Outstanding refund amount: ₹5,799
- Date of refund confirmation email: 2 October 2026
I have contacted MakeMyTrip customer care multiple times to resolve this issue, but I have not received a satisfactory response or a clear explanation for the short refund.
I am attaching screenshots of the refund confirmation email and the MakeMyTrip application showing the relevant refund details for your reference.
I request you to investigate this matter and refund the outstanding amount of ₹5,799 at the earliest. If any deduction has been made, please provide a detailed written explanation along with the applicable terms and conditions justifying the deduction.
Despite my repeated attempts to resolve this matter through customer care, the issue remains unresolved. I therefore request that this complaint be escalated to the concerned grievance redressal authority and resolved promptly.
I look forward to receiving written confirmation and the pending refund without further delay.
Thank you.
Yours sincerely,
Dr. Rajanikant Ribadiya
Contact Number: 9712953355
Email ID: dr.rajani170@gmail.com
