Gunnala Yadagiri
New member
- Seller Name
- Amazon Seller Services Private Limited
- Company Name
- Amazon Seller Services Private Limited
- Product Name
- CELLBELL C190 Berlin Office Chair, High Back Mesh Ergonomic Home Office Desk Chair (White - Blue) | B0CRVQ43VC ( B0CRVQ43VC ) HSN:94031090
- Website Name
- https://www.amazon.in/gp/your-account/order-details?orderID=407-1921194-7233143&ref=ppx_pt2_dt_b_view_detail
- Customer Care Number
- 1800 1200 1571
- Loss Amount
- 4404.00
- Ratings
- Opposite Party Address
- Amazon Seller Services Private Limited
Sattva Horizon, Survey No 6/1 and 7/1, Vinayak
Nagar, Kattigenahalli
Venkatala Village, Yelahanka Hobli
Bangalore, Karnataka – 560064
India
Order number 407-1921194-7233143; Tracking ID: 451463142163
I categorically dispute the recorded delivery status because the product was not handed over to me. I have not received the ordered item, and I require Amazon to establish the circumstances under which the shipment was recorded as delivered.
On the promised delivery date, I made multiple attempts to contact Amazon customer support to report the issue and obtain a clear explanation. I contacted customer support through the following telephone numbers:
The handling of this matter has caused me considerable inconvenience, wasted time, frustration, and uncertainty. I approached Amazon's customer support channels in good faith and expected a transparent investigation and an effective remedy. However, the matter remained unresolved despite my repeated efforts.
I have retained relevant evidence relating to this incident, including the order details, screenshots, and recordings of customer support calls. These records can be submitted to the appropriate authority, subject to applicable legal requirements, to substantiate my complaint and the efforts I made to obtain a resolution.
The issue is not merely a delay in delivery. It concerns the recording of an order as delivered when the customer disputes receipt, coupled with the failure to provide a clear and satisfactory explanation after the matter was reported.
I request that the competent consumer grievance authority examine the conduct of the concerned parties, determine the actual delivery status, and direct appropriate corrective action in accordance with applicable consumer protection law.
A. Non-receipt of the purchased product
The product was not received by me despite the order being recorded as delivered. I request verification of the delivery records and the circumstances surrounding the alleged handover.
B. Disputed delivery confirmation
The discrepancy between the status displayed in the Amazon application and the actual non-receipt of the product requires investigation. I request verifiable delivery documentation and an explanation of the recorded status.
C. Deficiency in customer service
Despite multiple calls to customer support, I did not receive a consistent explanation or an effective resolution. The handling of the grievance caused further inconvenience.
D. Failure to resolve the grievance effectively
I attempted to resolve the matter directly through Amazon's customer support channels before seeking external assistance. The issue remained unresolved despite those efforts.
I request that these facts be examined under the applicable provisions of the Consumer Protection Act, 2019, and other relevant rules, as determined by the competent authority.
I am approaching the appropriate consumer grievance authority in good faith, seeking a fair, transparent, and legally appropriate resolution of this matter.
I request that this complaint be considered and that appropriate action be taken in accordance with applicable consumer protection law.
Place: Hyderabad
Date: 24/10/2026
Signature: ___G Yadagiri_________________
Name: Gunnala Yadagiri
1. Complainant Details
- Full Name: Gunnala Yadagiri
- Residential Address: 11-1-18/1
- Mobile Number: 9182459318
- Email Address: ydgiri6@gmail.com
2. Opposite Party Details
- Company Name: Amazon India / Relevant Amazon entity identified on the invoice or order documentation
- Business Address: Not sure
- Website: Amazon.in
3. Details of the Transaction
- E-commerce Platform: Amazon India
- Product Purchased: Cell Bell Office Chair
- Order ID: 407-1921194-7233143
- Order Date: 17th Oct 2026
- Promised Delivery Date: 24 October 2026
- Order Value: ₹4,404.00
- Payment Method: Prepaid, Credit Card
- Current Order Status: Marked as “Delivered” in the Amazon application
- Actual Status: Product not received by the complainant
4. Description of the Complaint
I am filing this consumer complaint against Amazon India concerning the non-delivery of a Cell Bell Office Chair purchased through its online shopping platform. Although the promised delivery date was 24 October 2026, I did not receive the product. Nevertheless, the Amazon application reflected the order status as “Delivered.”I categorically dispute the recorded delivery status because the product was not handed over to me. I have not received the ordered item, and I require Amazon to establish the circumstances under which the shipment was recorded as delivered.
On the promised delivery date, I made multiple attempts to contact Amazon customer support to report the issue and obtain a clear explanation. I contacted customer support through the following telephone numbers:
- 1800 1200 9009
- 1800 1200 1571
The handling of this matter has caused me considerable inconvenience, wasted time, frustration, and uncertainty. I approached Amazon's customer support channels in good faith and expected a transparent investigation and an effective remedy. However, the matter remained unresolved despite my repeated efforts.
I have retained relevant evidence relating to this incident, including the order details, screenshots, and recordings of customer support calls. These records can be submitted to the appropriate authority, subject to applicable legal requirements, to substantiate my complaint and the efforts I made to obtain a resolution.
The issue is not merely a delay in delivery. It concerns the recording of an order as delivered when the customer disputes receipt, coupled with the failure to provide a clear and satisfactory explanation after the matter was reported.
I request that the competent consumer grievance authority examine the conduct of the concerned parties, determine the actual delivery status, and direct appropriate corrective action in accordance with applicable consumer protection law.
5. Grounds for the Complaint
I respectfully submit the following grounds for consideration:A. Non-receipt of the purchased product
The product was not received by me despite the order being recorded as delivered. I request verification of the delivery records and the circumstances surrounding the alleged handover.
B. Disputed delivery confirmation
The discrepancy between the status displayed in the Amazon application and the actual non-receipt of the product requires investigation. I request verifiable delivery documentation and an explanation of the recorded status.
C. Deficiency in customer service
Despite multiple calls to customer support, I did not receive a consistent explanation or an effective resolution. The handling of the grievance caused further inconvenience.
D. Failure to resolve the grievance effectively
I attempted to resolve the matter directly through Amazon's customer support channels before seeking external assistance. The issue remained unresolved despite those efforts.
I request that these facts be examined under the applicable provisions of the Consumer Protection Act, 2019, and other relevant rules, as determined by the competent authority.
6. Reliefs Requested
I respectfully request that the competent authority consider directing the opposite party, as appropriate, to:- Resolve the non-delivery issue: Arrange delivery of the product or provide a full refund of the amount paid, as applicable.
- Investigate the disputed delivery status: Examine the delivery personnel's records, delivery timestamp, proof of handover, and other relevant shipment records.
- Provide a written explanation: Explain how the order was marked as delivered despite my dispute regarding receipt.
- Address the customer service grievance: Examine the inconsistent responses received from customer support representatives and the failure to provide an effective resolution.
- Consider appropriate compensation: Award reasonable compensation for proven inconvenience, harassment, and other legally recoverable losses, if established.
- Consider costs: Award appropriate complaint-related costs, where legally permissible.
- Grant any other appropriate relief: Pass any further order deemed just and proper under applicable law.
7. Evidence and Supporting Documents
I am prepared to submit the following supporting documents:- Copy of the Amazon order confirmation. : Attached
- Invoice and proof of payment, if applicable. : Attached
- Screenshot showing the promised delivery date of 24 October 2026. : Attached
- Screenshot showing the order status as “Delivered.” : Attached
- Relevant customer support call logs. :
- Evidence is there, but not attached due to am unable to share this recording through email. I have in my phone.
- Available call recordings, subject to applicable legal requirements. : Evidence is there, but not attached due to am unable to share this recording through email. I have in my phone.
- Customer support complaint or reference numbers, if available. : I have submitted bit customer support representative mentioned that the order number is the reference complaint number I have recordings for this.
- Copies of emails, chats, or other communications with Amazon. : Yes, attached
- Copy of the formal grievance sent to Amazon and any response received.: No response received from their end.
- Any additional evidence relevant to the non-receipt of the product.: No
8. Declaration
I declare that the facts stated in this complaint are true to the best of my knowledge and belief and are based on my personal experience and the records available to me.I am approaching the appropriate consumer grievance authority in good faith, seeking a fair, transparent, and legally appropriate resolution of this matter.
I request that this complaint be considered and that appropriate action be taken in accordance with applicable consumer protection law.
Place: Hyderabad
Date: 24/10/2026
Signature: ___G Yadagiri_________________
Name: Gunnala Yadagiri
