mgupta1989
New member
- Seller Name
- BlinkIt
- Company Name
- Blink Commerce Private Limited
- Product Name
- HP 680 Cartridge
- Website Name
- https://blinkit.com/
- Loss Amount
- 913
- Ratings
- Opposite Party Address
- Blink Commerce Private Limited
Ground Floor, Pioneer Square, Sector 62, Golf Course Extension Road,
Gurugram, Haryana -122098
I am filing this complaint regarding the refusal by Blinkit to accept the return of an unused HP 680 Colour Ink Cartridge and provide a refund, despite my having contacted Blinkit's customer support immediately after delivery.
While placing the order through the Blinkit platform, I inadvertently selected the HP 680 Colour Ink Cartridge instead of the HP 680 Black Ink Cartridge, which was actually required by me. The order was delivered within approximately 10–15 minutes.
Immediately upon realizing the mistake after delivery, I contacted Blinkit's customer support and requested cancellation/return of the product and refund of the amount paid. I clearly explained that the product was not required by me and requested Blinkit to assist with the return.
The cartridge is unused, unopened and in its original condition, and I am willing to return the product immediately in the same condition in which it was delivered. I have not consumed, damaged, opened or otherwise used the product.
However, Blinkit's customer support refused my request on the ground that the product delivered was the same as the product ordered. I understand that the product selected in the order was the colour cartridge due to my inadvertent selection. Nevertheless, I requested Blinkit to consider the matter as a reasonable one-time return/refund exception, particularly because I reported the issue immediately and the product remains completely unused and saleable.
I also informed Blinkit that the amount involved is significant for me and requested reasonable assistance. Despite repeated requests, Blinkit declined to provide any resolution.
While placing the order through the Blinkit platform, I inadvertently selected the HP 680 Colour Ink Cartridge instead of the HP 680 Black Ink Cartridge, which was actually required by me. The order was delivered within approximately 10–15 minutes.
Immediately upon realizing the mistake after delivery, I contacted Blinkit's customer support and requested cancellation/return of the product and refund of the amount paid. I clearly explained that the product was not required by me and requested Blinkit to assist with the return.
The cartridge is unused, unopened and in its original condition, and I am willing to return the product immediately in the same condition in which it was delivered. I have not consumed, damaged, opened or otherwise used the product.
However, Blinkit's customer support refused my request on the ground that the product delivered was the same as the product ordered. I understand that the product selected in the order was the colour cartridge due to my inadvertent selection. Nevertheless, I requested Blinkit to consider the matter as a reasonable one-time return/refund exception, particularly because I reported the issue immediately and the product remains completely unused and saleable.
I also informed Blinkit that the amount involved is significant for me and requested reasonable assistance. Despite repeated requests, Blinkit declined to provide any resolution.