Car Sub Motors Okhla PPF Services

B

Bhavna

New member
Model
Tata Tiago PPF
Dealer Name
Sub Motors Okhla Service Center
Company Name
Sub Motors Pvt Ltd Delhi
Loss Amount
55000
Ratings
1.00 star(s)
Opposite Party Address
Basement ground floor, Plot No. 13A Lajpat Nagar-4 Delhi
I purchased a Tata Tiago in the month of November and visited the Tata Service Centre in Okhla. The service team (Vineet Shakya) sold me a PPF coating with a 5-year warranty, with claiming unlimited benefits on 22nd Dec 2024. After the purchase, I received a warranty card dated Jan 10th, 2025, via email.

However, within a short period (15-20 days after the service), my car's PPF started peeling off in some areas. When I approached the service centre to avail the warranty, they surprisingly demanded payment for the repair.

I have an email (attached) from Sub Motors committing to the 5-year warranty with no limitations. Despite this, they're now denying the warranty claim. My car has been at the service centre for 4 days, and I'm not getting any response.
 

Attachments

Hello @Bhavna

I'm sorry to hear about the issues you're facing with Sub Motors in Okhla regarding the Paint Protection Film (PPF) service on your Tata Tiago. Based on your above statements, it appears that despite a 5-year warranty commitment, the PPF began peeling within 15–20 days, and the service center is now demanding payment for repairs, contrary to the warranty terms.

Steps to Address the Issue​

  1. Document All Communications: Ensure you have copies of all emails, warranty cards, and any other communications with Sub Motors. This documentation will be crucial if you need to escalate the matter.

  2. Approach Tata Motors: Since Sub Motors is an authorized service center for Tata Motors, you can escalate the issue to Tata Motors' customer care. Provide them with all relevant details and documentation.

  3. Send a Legal Notice to CMD of Sub Motors:
    • Draft a legal notice detailing the issue, Sub Motors's inadequate response, and your demand to repair the PPF.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  4. File a Complaint with the Consumer Forum against Sub Motors:

Legal Precedents Supporting Your Case​

Case Highlights

The Complainant’s case is that he purchased a Triple Door Regrigerator (Model- Whirlpool 240 Litre Frost Free) under Invoice dated: 11/03/2023 for Rs.23,758/- on online platform through O.P.No.3. After installation on 15/03/2023 in his new Flat it was not on use till 17/06/2023 as the Flat was not ready but on 17/06/2023 when the Complainant started the refrigerator it was not cooling perfectly though the Compressor of the refrigerator ran the entire day without any pause.

The Complainant reported such unusual manifestation of the refrigerator to the Whirlpool Customer Centre on 18/06/2023 and on 06/07/2023 one technician on behalf of the Company visited the house of the Complainant and refilled the gas in the refrigerator Compressor after obtaining signature of the Complainant on the Job Card.

Still the refrigerator was not properly functioning and instead of cooling the refrigerator had the heating effect and the problem was reported but the technician could solve the problem by some patch-work. After five months the refrigerator again started abnormal cooling and when contacted the Company the technician recharged the gas in the Compressor of the refrigerator with the remark that there may be leakage in the Compressor which could not be detected and two months thereafter the refrigerator started to yield the same problem and the Complainant registered his complaint on 18/04/2024 to which the Whirlpool Distributor responded by email on11/05/2024 with the assurance to replace the refrigerator on charging minimal replacement cost of Rs.11,093/-.

The Complainant is not ready and willing to such replacement on extra payment and hence this case with the prayer for replacement of the defective refrigerator with a new one or refund the price thereof together with compensation.

Order
O.P./Whirlpool Co. is directed to replace the defective refrigerator of the Complainant by a new one of the same Model without charging any replacement cost within one month from this date or to refund the price thereof with Litigation Cost of Rs.10,000/-within the said period in default law will take its own course.

The Competent Authority, Whirlpool Of India Limited V/S Sri Surajit Modak - Consumer Court Case - 2024-08-27

Consumer Court Case against The Competent Authority, Whirlpool Of India Limited V/S Sri Surajit Modak - Consumer Court Case against - The Competent Authority, Whirlpool Of India Limited
www.consumercourt.in www.consumercourt.in

On the above case, the company was asking for the money to replace the product, in your case the product is PPF and in the above case product was Refrigerator. This judgment will help you, if you file a case in the Consumer Forum.


Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...

Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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