m123anil
New member
- Seller Name
- Flipkart
- Company Name
- Flipkart
- Product Name
- Jockey Ancle length shocks
- Customer Care Number
- 18002029898
- Loss Amount
- 279
- Ratings
- Opposite Party Address
- P10/06/FF, BPTP Elite floors, Sector 75, Faridabad
REMINDER - 1
Dear Flipkart Customer Support,
This is my second reminder regarding my unresolved complaint concerning my order for Jockey Ankle Socks (2 Pairs).
Despite the order status in my Flipkart account showing the item as delivered, I have still not received the product. The matter remains unresolved despite multiple complaints and repeated assurances from your customer support team.
Earlier, I was informed that the issue would be resolved within 24 hours. Instead, my complaint was incorrectly marked as resolved without my knowledge or consent. I did not receive any call, email, or message seeking my confirmation before closing the complaint.
Subsequently, I contacted your customer support again, and the following complaint IDs were generated:
Further, yesterday I again received a call from your customer care executive, who once again assured me that the issue would be resolved within 24 hours. However, the promised timeline has now elapsed, and I have received neither the product nor any update from your team. Repeated assurances without any action are unacceptable and reflect poorly on your customer service standards.
I once again demand that you:
If this matter is not resolved immediately, I will be constrained to escalate the issue before the appropriate consumer grievance authorities, including the National Consumer Helpline and the Consumer Commission, and seek appropriate relief for the deficiency in service and the inconvenience caused.
I expect your immediate intervention and a written response without any further delay.
Warm Regards,
Anil Kumar Sharma, Mob 9952899229, 7060203062
Dear Flipkart Customer Support,
This is my second reminder regarding my unresolved complaint concerning my order for Jockey Ankle Socks (2 Pairs).
Despite the order status in my Flipkart account showing the item as delivered, I have still not received the product. The matter remains unresolved despite multiple complaints and repeated assurances from your customer support team.
Earlier, I was informed that the issue would be resolved within 24 hours. Instead, my complaint was incorrectly marked as resolved without my knowledge or consent. I did not receive any call, email, or message seeking my confirmation before closing the complaint.
Subsequently, I contacted your customer support again, and the following complaint IDs were generated:
- IN26070123025397946514
- IN26070122575472457143
Further, yesterday I again received a call from your customer care executive, who once again assured me that the issue would be resolved within 24 hours. However, the promised timeline has now elapsed, and I have received neither the product nor any update from your team. Repeated assurances without any action are unacceptable and reflect poorly on your customer service standards.
I once again demand that you:
- Deliver my ordered product (Jockey Ankle Socks – 2 Pairs) immediately; or
- If delivery is not possible, process a full refund without any further delay.
- Provide a written explanation as to why my earlier complaint was closed without my confirmation and inform me of the action taken against those responsible.
- Share a written update on the investigation and a definite timeline for final resolution.
If this matter is not resolved immediately, I will be constrained to escalate the issue before the appropriate consumer grievance authorities, including the National Consumer Helpline and the Consumer Commission, and seek appropriate relief for the deficiency in service and the inconvenience caused.
I expect your immediate intervention and a written response without any further delay.
Warm Regards,
Anil Kumar Sharma, Mob 9952899229, 7060203062
