- Policy Name
- Star Health & Allied Insurance
- Company Name
- Star Health & Allied Insurance - Begumpet, Hyderabad
- Customer Care Number
- 040 4603 0555
- Loss Amount
- 25000
- Ratings
- Opposite Party Address
- New Raipura, Hanamkonda, Warangal Urban, Telangana
Dear Sir/Madam,
i have to bring to your attention that, Star Health & Allied insurance had taken as granted with IT service to contact customers with AI based WhatsApp and their call centers from multiple branches and states to advertising and promoting their services. in fact, after acquiring the insurance by consumers they don't answer calls to support that commitments to integrating insurance service with hospitals and patients end up with no support to gaining that after sakes support, which was committed by their sales team before payments and also, it was not used for continuous or unnecessary visits are claims, it was purchased for an medical urgency and emergency to support the family package.
Continuous 2 years premium was paid without any hospital visits are claims submission, 3 years after 48 months of waiting when i try to renew the same policy they have asked to buy a new policy as it was lapsed due to delay in renewal.
my concern, when any insurance policy if being lapsed after continuous claims are misusing the system with fraud or fake records to recovering amount from insurance can be handled as illegal practice, but when the same insurance company does that to continuing that policy which is with clear record and no claims after waiting period for an emergency medical treatment is arising.
Kindly look into this issue. they have also closed their branches as they have integrated services with PhonePay and other Digital payments applications to indulging and generating revenue without further support.
Thank you
My Contact:
Mujeeb Khan Mohammed
Contact: +917097562564
i have to bring to your attention that, Star Health & Allied insurance had taken as granted with IT service to contact customers with AI based WhatsApp and their call centers from multiple branches and states to advertising and promoting their services. in fact, after acquiring the insurance by consumers they don't answer calls to support that commitments to integrating insurance service with hospitals and patients end up with no support to gaining that after sakes support, which was committed by their sales team before payments and also, it was not used for continuous or unnecessary visits are claims, it was purchased for an medical urgency and emergency to support the family package.
Continuous 2 years premium was paid without any hospital visits are claims submission, 3 years after 48 months of waiting when i try to renew the same policy they have asked to buy a new policy as it was lapsed due to delay in renewal.
my concern, when any insurance policy if being lapsed after continuous claims are misusing the system with fraud or fake records to recovering amount from insurance can be handled as illegal practice, but when the same insurance company does that to continuing that policy which is with clear record and no claims after waiting period for an emergency medical treatment is arising.
Kindly look into this issue. they have also closed their branches as they have integrated services with PhonePay and other Digital payments applications to indulging and generating revenue without further support.
Thank you
My Contact:
Mujeeb Khan Mohammed
Contact: +917097562564