hafeezansari
New member
- Dealer Name
- Croma
- Company Name
- Sony Television Bravia XR90L
- Product Name
- XR90L
- Loss Amount
- 133683
- Ratings
Dear Sony Electronics Team
Purchase on 10th Nov 2023.
BRAVIA Television - XR-65X90L bearing Serial No. 7005670, TV, after some time it has been having screen and Display panel problems.
{3 Year warranty comprises of 1 Year Comprehensive + 2 Year Warranty on Panel Only.}
(1) First time Green Dot (Jun 17th 2024)
SONY LED 165CM 65X90L UHD/4K
Lines / bars /dots on screen
I had a problem with my screen before. The sony company by authorised service centre changed under warranty the screen
(2) Second time screen lining Display panel not working screen (22th Oct 2025) complaint registered Authorized service Centre – M/S. Excellent Infosys, Job No. JD1617778 dated 22nd Oct 2025,
I'm being told I broke the screen. If I had, it would have broken the screen or caused physical damage somewhere. The TV is not broken at any point, nor is it cracked, nor is its body damaged in any way.
If the TV burns out or cracks, it is not a product under warranty. Do I even know this much?
I'm experiencing frequent display issues! The company should improve its product.
Please replace the display and return it to me. This is under warranty and is the company's responsibility.
By shirking your responsibility, you are blaming the customer that we clicked it or damaged it.
If I buy a TV in the future, I'll buy one from Sony. Customer satisfaction is crucial to building a sony company-customer relationship.
second option is that the company should replace this product and give me another model or buy a different one.
[ Most Highlights Brand ]
Sony Television King and lovely Brand
Please get it replaced as soon as possible so I can enjoy TV. I am unable to watch TV.
Under warranty product
attachment photo
Warranty card and display photo
Regards
Abdul Hafeez Ansari
Purchase on 10th Nov 2023.
BRAVIA Television - XR-65X90L bearing Serial No. 7005670, TV, after some time it has been having screen and Display panel problems.
{3 Year warranty comprises of 1 Year Comprehensive + 2 Year Warranty on Panel Only.}
(1) First time Green Dot (Jun 17th 2024)
SONY LED 165CM 65X90L UHD/4K
Lines / bars /dots on screen
I had a problem with my screen before. The sony company by authorised service centre changed under warranty the screen
(2) Second time screen lining Display panel not working screen (22th Oct 2025) complaint registered Authorized service Centre – M/S. Excellent Infosys, Job No. JD1617778 dated 22nd Oct 2025,
I'm being told I broke the screen. If I had, it would have broken the screen or caused physical damage somewhere. The TV is not broken at any point, nor is it cracked, nor is its body damaged in any way.
If the TV burns out or cracks, it is not a product under warranty. Do I even know this much?
I'm experiencing frequent display issues! The company should improve its product.
Please replace the display and return it to me. This is under warranty and is the company's responsibility.
By shirking your responsibility, you are blaming the customer that we clicked it or damaged it.
If I buy a TV in the future, I'll buy one from Sony. Customer satisfaction is crucial to building a sony company-customer relationship.
second option is that the company should replace this product and give me another model or buy a different one.
[ Most Highlights Brand ]
Sony Television King and lovely Brand
Please get it replaced as soon as possible so I can enjoy TV. I am unable to watch TV.
Under warranty product
attachment photo
Warranty card and display photo
Regards
Abdul Hafeez Ansari
