duttabhimanyu
New member
- Dealer Name
- Reliance retail Limited
- Company Name
- SONY
- Product Name
- Sony 55A80J
- Customer Care Number
- 0120-4155384
- Loss Amount
- 200000
- Ratings
- Opposite Party Address
- Reliance retail limited; Shipra mall, Shop 1,2,3,4, Level 3, 1st Floor Plot no 9; Vaibhav Khand; Indirapuram; Ghaziabad-201012
Respected Sir,
I respectfully submit this complaint against Reliance Digital for the undue delay, lack of response, negligence, and mental harassment that I have been subjected to.
I had raised a service request (No. 8079452909) for rectification of a black spot appearing at the bottom of my television screen. An initial visit was conducted on 10 March 2026, after which the matter was referred to Sony. Subsequently, a Sony engineer visited on 13 March 2026 and informed me that, since the product was under Reliance Digital’s extended warranty, they would communicate the cost implications to Reliance and it is repairable. However, despite this, I was asked to bear the visit charges, which ideally should have been covered under the extended warranty. In good faith and with the sole intention of expediting the repair, I paid the charges.
Thereafter, Reliance Digital informed me that the television is beyond repair and offered only 50% of the original MRP as compensation. I expressed my disagreement and requested a formal written communication substantiating this claim based on Sony’s assessment. Regrettably, despite repeated follow-ups through customer support and formal communication via email to Reliance ResQ, I have not received any response to date.
I had purchased the television at a cost of ₹2,00,000 along with a 4-year extended warranty. This is not an isolated incident. On a previous occasion, when I reported an issue with the remote control, I was informed that it was not covered under the extended warranty. However, no such exclusion was disclosed at the time of purchase, nor was any supporting documentation provided thereafter. This reflects a pattern of misleading commitments and lack of transparency.
The continued inaction and inadequate response have caused me significant mental distress and inconvenience. The conduct of Reliance Digital clearly amounts to:
Unfair trade practices and misrepresentation
Deficiency in service
Customer harassment
Relief Sought:
Immediate pickup of the television and necessary repair at an authorized service center, as the manufacturer possesses the requisite capability to repair or replace defective components.
In the event that the television is declared irreparable, compensation equivalent to at least 50% of the current market value of the television, along with a refund of the unutilized portion of the extended warranty.
Adequate compensation for the mental harassment and inconvenience caused.
Appropriate action against the company to prevent recurrence of such incidents for other consumers.
I sincerely request that this matter be addressed urgently and resolved in a fair and just manner.
Regards
Abhimanyu Dutta
I respectfully submit this complaint against Reliance Digital for the undue delay, lack of response, negligence, and mental harassment that I have been subjected to.
I had raised a service request (No. 8079452909) for rectification of a black spot appearing at the bottom of my television screen. An initial visit was conducted on 10 March 2026, after which the matter was referred to Sony. Subsequently, a Sony engineer visited on 13 March 2026 and informed me that, since the product was under Reliance Digital’s extended warranty, they would communicate the cost implications to Reliance and it is repairable. However, despite this, I was asked to bear the visit charges, which ideally should have been covered under the extended warranty. In good faith and with the sole intention of expediting the repair, I paid the charges.
Thereafter, Reliance Digital informed me that the television is beyond repair and offered only 50% of the original MRP as compensation. I expressed my disagreement and requested a formal written communication substantiating this claim based on Sony’s assessment. Regrettably, despite repeated follow-ups through customer support and formal communication via email to Reliance ResQ, I have not received any response to date.
I had purchased the television at a cost of ₹2,00,000 along with a 4-year extended warranty. This is not an isolated incident. On a previous occasion, when I reported an issue with the remote control, I was informed that it was not covered under the extended warranty. However, no such exclusion was disclosed at the time of purchase, nor was any supporting documentation provided thereafter. This reflects a pattern of misleading commitments and lack of transparency.
The continued inaction and inadequate response have caused me significant mental distress and inconvenience. The conduct of Reliance Digital clearly amounts to:
Unfair trade practices and misrepresentation
Deficiency in service
Customer harassment
Relief Sought:
Immediate pickup of the television and necessary repair at an authorized service center, as the manufacturer possesses the requisite capability to repair or replace defective components.
In the event that the television is declared irreparable, compensation equivalent to at least 50% of the current market value of the television, along with a refund of the unutilized portion of the extended warranty.
Adequate compensation for the mental harassment and inconvenience caused.
Appropriate action against the company to prevent recurrence of such incidents for other consumers.
I sincerely request that this matter be addressed urgently and resolved in a fair and just manner.
Regards
Abhimanyu Dutta