Severe psychological coercion, high-pressure brainwashing, and predatory multi-billing ("drip pricing") by Shine.com

ankitarora

New member
Company Name
HT Media Limited (Shine.com)
Website Name
shine.com
Customer Care Number
0120-4710555
Loss Amount
152845
Ratings
1.00 star(s)
Opposite Party Address
HT Media Limited, 18-20, Kasturba Gandhi Marg, New Delhi - 110001
Description of Event:On June 22, 2026, I was contacted by representatives from Shine.com under the pretext of standard job placement assistance. What followed was a highly calculated, aggressive, and relentless multi-hour telephonic trap designed to break down my mental defenses. Over a continuous sequence of high-pressure calls on a single day, their agents systematically brainwashed, coerced, and manipulated me into purchasing an endless chain of overlapping packages.

The sales agents used intense fear tactics and severe psychological pressure, convincing me that my profile was useless and that I would lose my career prospects unless I paid immediate fees. The moment a transaction went through, the agent immediately shifted the goalposts, stating that the money already paid would be entirely forfeited or blocked unless I paid for the "next mandatory compliance phase." I was kept in a state of continuous cognitive overload and acute panic. Every time I tried to stop, they introduced new, undisclosed financial demands, trapping me in a high-pressure loop that rapidly piled up 9 separate transactions in a single day, escalating to a massive financial liability of ₹1,52,845.39. All 9 transactions were systematically routed consecutively through the Razorpay payment gateway directly to a single entity: HT Media Limited.

Severe Mental Agony and Psychological Impact: The sheer weight of this financial entrapment and aggressive manipulation completely broke me down. The emotional distress was so severe that I was left completely traumatized, unable to sleep, and brought to tears by the overwhelming panic of being pushed into endless financial demands. The psychological coercion employed by their agents was so extreme that it pushed me to a state of absolute despair, causing acute panic attacks and severely impacting my mental health and emotional safety.

Discovery and Decisive Cancellation: After a night of severe distress, I woke up at 5:30 AM on June 23, 2026, fully realizing the predatory and deceptive nature of this trap. I immediately contacted my banks to dispute the charges and halt further processing. However, because the merchant aggressively pressured me into disclosing OTPs during the high-pressure sales calls, the banking systems were unable to stop the immediate settlement of the funds.

Having exhausted all urgent banking remedies, I locked my accounts and issued a comprehensive, formal contract cancellation and full refund demand via email to compliance@shine.com and contactus@shine.com at 8:47 AM. This notice was delivered at the very start of the business morning, prior to the deployment of any substantive, human-led services.

Despite my explicit written revocation of consent, their agents continued their harassment, launching a barrage of 6 intimidation phone calls within a 12-minute window between 11:15 AM and 11:27 AM today to try and force me back into the loop. Furthermore, their automated backend completely ignored my legal notice, willfully pushing a "service activated" email to my inbox at 12:26 PM. I have left all subsequent corporate emails completely unopened to ensure zero utilization of their platform.

Relief Sought:I have been subjected to an unconscionable contract through extreme verbal, emotional, and psychological coercion. I pray to the Honorable Forum for:

  1. A direct order compelling HT Media Limited (Shine.com) to issue a complete refund of the entire coerced sum of ₹1,52,845.39 to my source accounts.
  2. Immediate termination and absolute scrubbing of all automated profiles, course credentials, or accounts created under my name during this deceptive loop.
  3. Strict punitive damages and compensation for the severe mental harassment, acute emotional agony, and psychological trauma intentionally inflicted upon me by the merchant's predatory tactics.
 
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