Severe delay in delivery and delivery of cold, inedible food

RKM

New member
Company Name
Swiggy
Product Name
Masala dosa
Loss Amount
196
Ratings
3.00 star(s)
Dear Sir/Madam

I am filing this complaint against Swiggy for a gross deficiency in service regarding my order number 245259308100779.
The delivery was delayed significantly beyond the promised time, resulting in the food being completely cold, stale, and unfit for consumption. Furthermore, when I contacted Swiggy Customer Care to resolve this issue, they completely denied any assistance, refused a refund, and closed the ticket without providing a resolution.
This absolute lack of support and poor service constitutes a deceptive trade practice. It has caused me financial loss, immense mental harassment, and severe inconvenience.

Full refund of the order amount for Order ID 245259308100779.

Direct compensation for the mental agony and harassment caused by their unsupportive customer care team.
 

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