Balaji1993
New member
- Model
- Ola S1 pro
- Dealer Name
- Ola electric Mobility limited
- Company Name
- Ola electric Mobility limited
- Customer Care Number
- 080 3311 3311
- Loss Amount
- 145000
- Ratings
- Opposite Party Address
- Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bengaluru, Karnataka, 560034.
ModelOLAS1pro 3rdgenDealer NameOLA electricCompany NameOla ElectricCustomer Care Number080-33113311Loss Amount147000Ratings1.00 star(s)Opposite Party AddressOla Electric Technologies Private Limited/ Ola Electric Mobility Private Limited | www.olaelectric.com Regd Office:
Regent Insignia, #414, 3rd Floor 4th Block 17th Main, 100 Ft Rd Koramangala Bangalore, Karnataka, 560034
Binu Kumar B
Binubhavan
Anappara Po 695551
binuanappara@gmail.com
Date: May 06, 2025
Subject: Complaint Against Ola Electric for Defective Scooter, Poor Performance, and Unresponsive Customer Service
Respected Sir
I am writing to lodge a formal complaint against Ola Electric (Ola Electric Mobility Pvt. Ltd.) for supplying a defective electric scooter, failing to deliver the promised mileage, and providing inadequate customer service, causing me significant inconvenience, financial loss, and mental distress.
### Details of Purchase
I purchased an Ola Electric Scooter S1pro 1 gen 3kw) from Vithura Ola show room on May 2022, for INR 147000/- The company’s website and promotional materials claimed a range of 176 km (IDC) on a full charge. However, the scooter has consistently underperformed, delivering a range of less than 100 km, even after multiple service attempts.
Issues Faced
1. Breakdown Incident: On April 8, 2026 after traveling just 2 km, the scooter broke down at 9 am, leaving me stranded. I attempted to contact Ola Electric’s customer care number (080-33113311), which was invalid. After significant effort, I obtained a showroom representative’s personal number. The representative provided temporary troubleshooting advice, which allowed me to reach home safely. This incident highlights the company’s failure to provide reliable emergency support.
2. Poor Mileage: Despite the company’s claim of a 176 km range, the scooter consistently delivers less than 100 km per full charge, even under optimal conditions. This significant shortfall violates the company’s advertised specifications and constitutes a misrepresentation of the product.
3. Unresponsive Customer Service: I sent over 10 emails to Ola Electric’s customer support, starting from April 8 2026, reporting the breakdown and mileage issues. I received no response, demonstrating the company’s gross negligence and disregard for customer grievances.
4. Repeated Service Failures: I visited the Ola Electric service center [Service Center Name and Address] eight times between frequently, to address the mileage and performance issues. On one occasion, the service center retained my scooter for three days, claiming to have performed repairs. The technicians admitted they could do no more and suggested I approach the Consumer Court, indicating their inability to resolve the issue. Despite these efforts, the scooter’s performance remains substandard.
The defective scooter, coupled with Ola Electric’s irresponsible behavior, has caused me significant inconvenience, financial loss (due to repeated service visits and transportation costs), and mental distress. The company’s failure to honor its warranty obligations and address my grievances violates my consumer rights under the Consumer Protection Act, 2019.
Relief Sought
1. Refund the full purchase amount of INR [Purchase Amount] or replace the defective scooter with a new, fully functional unit.
2. Compensate me for the financial losses, mental agony, and inconvenience caused, amounting to INR 147000 and my loan interst
3. Cover litigation costs and any additional
I hereby declare that the information provided above is true to the best of my knowledge.
Thank you for your kind attention to this matter
Regent Insignia, #414, 3rd Floor 4th Block 17th Main, 100 Ft Rd Koramangala Bangalore, Karnataka, 560034
Binu Kumar B
Binubhavan
Anappara Po 695551
binuanappara@gmail.com
Date: May 06, 2025
Subject: Complaint Against Ola Electric for Defective Scooter, Poor Performance, and Unresponsive Customer Service
Respected Sir
I am writing to lodge a formal complaint against Ola Electric (Ola Electric Mobility Pvt. Ltd.) for supplying a defective electric scooter, failing to deliver the promised mileage, and providing inadequate customer service, causing me significant inconvenience, financial loss, and mental distress.
### Details of Purchase
I purchased an Ola Electric Scooter S1pro 1 gen 3kw) from Vithura Ola show room on May 2022, for INR 147000/- The company’s website and promotional materials claimed a range of 176 km (IDC) on a full charge. However, the scooter has consistently underperformed, delivering a range of less than 100 km, even after multiple service attempts.
Issues Faced
1. Breakdown Incident: On April 8, 2026 after traveling just 2 km, the scooter broke down at 9 am, leaving me stranded. I attempted to contact Ola Electric’s customer care number (080-33113311), which was invalid. After significant effort, I obtained a showroom representative’s personal number. The representative provided temporary troubleshooting advice, which allowed me to reach home safely. This incident highlights the company’s failure to provide reliable emergency support.
2. Poor Mileage: Despite the company’s claim of a 176 km range, the scooter consistently delivers less than 100 km per full charge, even under optimal conditions. This significant shortfall violates the company’s advertised specifications and constitutes a misrepresentation of the product.
3. Unresponsive Customer Service: I sent over 10 emails to Ola Electric’s customer support, starting from April 8 2026, reporting the breakdown and mileage issues. I received no response, demonstrating the company’s gross negligence and disregard for customer grievances.
4. Repeated Service Failures: I visited the Ola Electric service center [Service Center Name and Address] eight times between frequently, to address the mileage and performance issues. On one occasion, the service center retained my scooter for three days, claiming to have performed repairs. The technicians admitted they could do no more and suggested I approach the Consumer Court, indicating their inability to resolve the issue. Despite these efforts, the scooter’s performance remains substandard.
The defective scooter, coupled with Ola Electric’s irresponsible behavior, has caused me significant inconvenience, financial loss (due to repeated service visits and transportation costs), and mental distress. The company’s failure to honor its warranty obligations and address my grievances violates my consumer rights under the Consumer Protection Act, 2019.
Relief Sought
1. Refund the full purchase amount of INR [Purchase Amount] or replace the defective scooter with a new, fully functional unit.
2. Compensate me for the financial losses, mental agony, and inconvenience caused, amounting to INR 147000 and my loan interst
3. Cover litigation costs and any additional
I hereby declare that the information provided above is true to the best of my knowledge.
Thank you for your kind attention to this matter