santoshkushare
New member
- Model
- Mahindra XUV700 AX7L
- Dealer Name
- Shiv Autowings, Pimpri-Chinchwad
- Company Name
- Mahindra & Mahindra
- Customer Care Number
- 1800 209 6006
- Loss Amount
- 41700
- Ratings
I am filing this complaint against Mahindra & Mahindra regarding a serious service failure involving my newly purchased Mahindra XUV700 AX7L Automatic (Registration No: 25BH6128P), booked on 14th September 2025 and delivered on 17th October 2025 via Shiv Autowings, Bhosari, Pune.
On 24th October 2025, just a week after delivery, the vehicle suffered a sudden braking system failure while I was traveling with my family, including a 6-month-old baby and a 6-year-old child. This incident caused significant distress and posed a major safety risk. Despite the urgency, Roadside Assistance (RSA) and dealership support were delayed and inadequate, further compounding the issue.
Following my initial complaint, Mahindra refunded ₹2950 for RSA towing charges. However, I also incurred the following additional expenses due to this failure:
Toll Charges: ₹250
Fuel Costs: ₹3500 (multiple trips between native place, breakdown location, and service center)
Mental Harassment Compensation: ₹35,000 (for myself, spouse, and two children)
Total Loss Amount Claimed: ₹41,700
I have requested Mahindra to reimburse these costs and provide a detailed explanation of the root cause of the braking failure, especially since no dashboard warning was displayed. Despite multiple follow-ups, I have received no satisfactory response or resolution.
I am now seeking intervention from the Consumer Forum to ensure accountability, safety transparency, and fair compensation for the financial and emotional distress caused to my family.
On 24th October 2025, just a week after delivery, the vehicle suffered a sudden braking system failure while I was traveling with my family, including a 6-month-old baby and a 6-year-old child. This incident caused significant distress and posed a major safety risk. Despite the urgency, Roadside Assistance (RSA) and dealership support were delayed and inadequate, further compounding the issue.
Following my initial complaint, Mahindra refunded ₹2950 for RSA towing charges. However, I also incurred the following additional expenses due to this failure:
Toll Charges: ₹250
Fuel Costs: ₹3500 (multiple trips between native place, breakdown location, and service center)
Mental Harassment Compensation: ₹35,000 (for myself, spouse, and two children)
Total Loss Amount Claimed: ₹41,700
I have requested Mahindra to reimburse these costs and provide a detailed explanation of the root cause of the braking failure, especially since no dashboard warning was displayed. Despite multiple follow-ups, I have received no satisfactory response or resolution.
I am now seeking intervention from the Consumer Forum to ensure accountability, safety transparency, and fair compensation for the financial and emotional distress caused to my family.