- Model
- renualt pulse
- Dealer Name
- cars24
- Company Name
- cars24 pvt ltd
- Loss Amount
- 92000
- Ratings
- Opposite Party Address
- cars24 pvt ltd delhi
Dear Cars24 Team,
I am writing this email to formally raise my serious concern and disappointment regarding the unacceptable experience I am facing as a Cars24 Channel Partner after purchasing vehicles through the Cars24 Dealer App.
I have been associated with Cars24 as a dealer partner and, within one month, I have purchased four vehicles through your platform. However, the experience with my fourth vehicle purchase has been extremely disappointing due to incorrect vehicle reporting, major discrepancies, and the lack of proper support from the Cars24 team.
The vehicle details are as follows:
Vehicle: Renault Pulse
Model: 2013
Purchase Price: ₹75,000/-
**Total Amount Paid to Cars24 (including lead fee and additional charges): ₹92,000/- approximately
After completing the payment and visiting the Cars24 Hyderabad Yard for vehicle pickup, I noticed major damages on the left side of the vehicle. The damage clearly appeared to be due to an accident/handling issue that occurred after the inspection process. This damage was not mentioned in the Cars24 inspection report.
As per the inspection report:
When I approached the Cars24 team and raised a claim regarding these issues, the response I received was completely unacceptable. I was informed that as per Cars24 SOP, claims for vehicles below ₹1,00,000/- value will not be approved in case of inspection-related issues.
I would like to ask Cars24 management — does the value of the vehicle decide whether a customer or channel partner deserves a genuine vehicle and proper service? If a vehicle is below ₹1 lakh, does that mean Cars24 can ignore major damages, wrong reporting, or inspection failures? This kind of SOP is completely unfair and unacceptable for a business partner who trusts your platform.
The biggest concern is that:
I have also tried to escalate this matter, but unfortunately, there appears to be no responsible manager available at the Hyderabad location to address such issues. The yard team has not provided any satisfactory resolution or ownership of the problem.
I request the Cars24 management team to immediately investigate this matter and provide:
If this matter is not resolved immediately and my deducted amount is not refunded, I will be forced to escalate this issue through appropriate channels and take further action regarding this matter.
I expect a senior management representative to connect with me and provide a proper resolution at the earliest.
Regards,
Harsha
Cars24 Channel Partner
8374975990
[Dealer ID : 147629]
I am writing this email to formally raise my serious concern and disappointment regarding the unacceptable experience I am facing as a Cars24 Channel Partner after purchasing vehicles through the Cars24 Dealer App.
I have been associated with Cars24 as a dealer partner and, within one month, I have purchased four vehicles through your platform. However, the experience with my fourth vehicle purchase has been extremely disappointing due to incorrect vehicle reporting, major discrepancies, and the lack of proper support from the Cars24 team.
The vehicle details are as follows:
Vehicle: Renault Pulse
Model: 2013
Purchase Price: ₹75,000/-
**Total Amount Paid to Cars24 (including lead fee and additional charges): ₹92,000/- approximately
After completing the payment and visiting the Cars24 Hyderabad Yard for vehicle pickup, I noticed major damages on the left side of the vehicle. The damage clearly appeared to be due to an accident/handling issue that occurred after the inspection process. This damage was not mentioned in the Cars24 inspection report.
As per the inspection report:
- No damage was reported on the left-side headlamp and left-side fender area.
- The odometer reading was mentioned as 221,008 KM.
When I approached the Cars24 team and raised a claim regarding these issues, the response I received was completely unacceptable. I was informed that as per Cars24 SOP, claims for vehicles below ₹1,00,000/- value will not be approved in case of inspection-related issues.
I would like to ask Cars24 management — does the value of the vehicle decide whether a customer or channel partner deserves a genuine vehicle and proper service? If a vehicle is below ₹1 lakh, does that mean Cars24 can ignore major damages, wrong reporting, or inspection failures? This kind of SOP is completely unfair and unacceptable for a business partner who trusts your platform.
The biggest concern is that:
- The mistake happened from Cars24’s side.
- The inspection report failed to disclose actual vehicle condition.
- The vehicle was delivered with major discrepancies.
- Instead of taking responsibility and resolving the issue, my purchase was cancelled by the yard team after discussion.
- Additionally, ₹12,800/- was deducted from my payment for a mistake that was not caused by me.
I have also tried to escalate this matter, but unfortunately, there appears to be no responsible manager available at the Hyderabad location to address such issues. The yard team has not provided any satisfactory resolution or ownership of the problem.
I request the Cars24 management team to immediately investigate this matter and provide:
- A complete explanation for the damage discrepancy and odometer mismatch.
- Refund of the wrongly deducted ₹12,800/- amount.
- A proper resolution for the loss and inconvenience caused to me as a channel partner.
- A review of the existing SOP, which appears to protect Cars24 rather than provide fair treatment to dealers and customers.
If this matter is not resolved immediately and my deducted amount is not refunded, I will be forced to escalate this issue through appropriate channels and take further action regarding this matter.
I expect a senior management representative to connect with me and provide a proper resolution at the earliest.
Regards,
Harsha
Cars24 Channel Partner
8374975990
[Dealer ID : 147629]