kavya Sakthivel
New member
- Dealer Name
- Kavya Sakthivel
- Customer Care Number
- 198
- Loss Amount
- 400
- Ratings
Dear Airtel Customer Support,
I am writing this complaint out of extreme frustration and disappointment with Airtel's service. I have been an Airtel user because the network in my area used to work exceptionally well, with both 5G and 4G providing reliable connectivity. However, for the past 10 days, the service has become absolutely pathetic and unacceptable.
The 5G network has practically vanished, and the 4G network is barely usable. Internet speeds are extremely poor, connections frequently drop, and basic online activities have become difficult. Despite paying for a premium telecom service, I am receiving a level of service that is far below acceptable standards.
What makes this situation even worse is Airtel's complete failure in customer support. I repeatedly tried contacting customer care through 198, but received no meaningful response. I also attempted to seek help through the Airtel Thanks App chat support and contacted multiple customer service numbers listed in Airtel's customer support documents. Despite making every reasonable effort to report the issue, I have been ignored or left without any proper resolution.
It is shocking that a company of Airtel's size can fail both in providing network service and in responding to customers when problems arise. Customers are expected to pay on time, but when the service fails for days, Airtel appears unwilling to provide timely assistance or accountability.
I recharged my Airtel connection on 4 June 2026, expecting the service that I paid for. Instead, I have spent a significant portion of my validity period struggling with unusable network coverage. Paying customers should not have to chase customer support across multiple channels only to receive no solution.
Therefore, I formally request:
I expect a prompt response and a satisfactory resolution.
Sincerely,
Kavya Sakthivel
I am writing this complaint out of extreme frustration and disappointment with Airtel's service. I have been an Airtel user because the network in my area used to work exceptionally well, with both 5G and 4G providing reliable connectivity. However, for the past 10 days, the service has become absolutely pathetic and unacceptable.
The 5G network has practically vanished, and the 4G network is barely usable. Internet speeds are extremely poor, connections frequently drop, and basic online activities have become difficult. Despite paying for a premium telecom service, I am receiving a level of service that is far below acceptable standards.
What makes this situation even worse is Airtel's complete failure in customer support. I repeatedly tried contacting customer care through 198, but received no meaningful response. I also attempted to seek help through the Airtel Thanks App chat support and contacted multiple customer service numbers listed in Airtel's customer support documents. Despite making every reasonable effort to report the issue, I have been ignored or left without any proper resolution.
It is shocking that a company of Airtel's size can fail both in providing network service and in responding to customers when problems arise. Customers are expected to pay on time, but when the service fails for days, Airtel appears unwilling to provide timely assistance or accountability.
I recharged my Airtel connection on 4 June 2026, expecting the service that I paid for. Instead, I have spent a significant portion of my validity period struggling with unusable network coverage. Paying customers should not have to chase customer support across multiple channels only to receive no solution.
Therefore, I formally request:
- Immediate investigation and resolution of the network issue in my area.
- A full refund for the recharge made on 4 June 2026.
- A clear explanation as to why Airtel's customer support channels failed to provide assistance despite multiple attempts to contact them.
I expect a prompt response and a satisfactory resolution.
Sincerely,
Kavya Sakthivel