- Seller Name
- KFC VELACHERY, chennai
- Company Name
- KFC INDIA
- Product Name
- Kfc
- Customer Care Number
- +91 90251 02684
- Loss Amount
- 611
- Ratings
- Opposite Party Address
- Bibin Baby, 10, 2nd Ln, Varadharajapuram, Tansi Nagar, Velachery, Chennai, Tamil Nadu 600042
Respected Sir/Madam,
I am writing to lodge a formal complaint against KFC India regarding a failed order placed through their official mobile application and the subsequent denial of a promised refund.
On 10th September 2025 at 8:40 PM, I placed an order worth ₹611.02 via the KFC mobile app. The estimated delivery time was 9:25 PM. However, even by 9:45 PM, the order had not arrived. I contacted KFC customer support, who informed me that the order would be automatically cancelled within 15 minutes due to the unavailability of a delivery agent, and that the refund would be processed accordingly.
I specifically asked the customer support representative whether I could place a new order through Swiggy, to which they responded affirmatively.
However, at approximately 11:15 PM, I received a call from an unknown number stating that the food from the original KFC order had been delivered and left at my doorstep. I clarified that the order had already been cancelled and a refund was expected, but the delivery person insisted that he had no authority in the matter.
I immediately reached out to KFC again, and was provided with the contact details of the branch manager of KFC Velachery. Upon speaking with her, she acknowledged the mistake on their part and assured me that the refund would be initiated within 24 hours.
Unfortunately, despite repeated follow-ups and reassurances, no refund has been credited to my account, and it has now been almost a month since the incident. Multiple attempts to resolve the issue have been met with evasive responses and baseless excuses from KFC’s customer service.
I am attaching all relevant evidence with this complaint, including screenshots of the order, communication with customer support, and my conversation with the branch manager.
I request your kind intervention to ensure that KFC is held accountable for this unprofessional conduct and that I receive the refund due to me. It is important that such practices are discouraged and appropriate action is taken to prevent recurrence in the future.
Thank you for your attention to this matter.
I am writing to lodge a formal complaint against KFC India regarding a failed order placed through their official mobile application and the subsequent denial of a promised refund.
On 10th September 2025 at 8:40 PM, I placed an order worth ₹611.02 via the KFC mobile app. The estimated delivery time was 9:25 PM. However, even by 9:45 PM, the order had not arrived. I contacted KFC customer support, who informed me that the order would be automatically cancelled within 15 minutes due to the unavailability of a delivery agent, and that the refund would be processed accordingly.
I specifically asked the customer support representative whether I could place a new order through Swiggy, to which they responded affirmatively.
However, at approximately 11:15 PM, I received a call from an unknown number stating that the food from the original KFC order had been delivered and left at my doorstep. I clarified that the order had already been cancelled and a refund was expected, but the delivery person insisted that he had no authority in the matter.
I immediately reached out to KFC again, and was provided with the contact details of the branch manager of KFC Velachery. Upon speaking with her, she acknowledged the mistake on their part and assured me that the refund would be initiated within 24 hours.
Unfortunately, despite repeated follow-ups and reassurances, no refund has been credited to my account, and it has now been almost a month since the incident. Multiple attempts to resolve the issue have been met with evasive responses and baseless excuses from KFC’s customer service.
I am attaching all relevant evidence with this complaint, including screenshots of the order, communication with customer support, and my conversation with the branch manager.
I request your kind intervention to ensure that KFC is held accountable for this unprofessional conduct and that I receive the refund due to me. It is important that such practices are discouraged and appropriate action is taken to prevent recurrence in the future.
Thank you for your attention to this matter.
