Dr Tushar P Dighe
New member
- Loss Amount
- 22990
- Ratings
To,
The Honorable Consumer Disputes Redressal Commission
Subject: Complaint Against Samsung India – Deficiency in Service, Mental Harassment, and Financial Loss
Respected Sir/Madam,
I wish to file a formal complaint against Samsung India regarding gross negligence, deficiency in service, and the undue hardship caused to me in relation to my Samsung Side-by-Side Refrigerator purchased on 06/10/2022 for Rs. 1,08,000/- (invoice enclosed).
On 08/03/2026, the refrigerator stopped functioning abruptly. I immediately registered an online service request (No. 4431400182). On 09/03/2026, I received confirmation that a service engineer, Mr. Tilak Netrak, would attend the complaint within 6 hours. However, instead of visiting personally, he sent another person (Mr. Anish), who only conducted a video consultation and vaguely diagnosed a motherboard issue, stating that Mr. Tilak would follow up.
Despite waiting for two days, no action was taken. Upon contacting Mr. Tilak myself, he assured me that the issue had been escalated internally and he would revert the next day. However, he neither responded nor attended the complaint thereafter. Shockingly, I later received a message stating that my complaint had been closed without any resolution.
I escalated the matter to higher authorities via email (servicehead.in@samsung.co and ceooffice.india@samsung.com) and engaged in continuous correspondence. Despite multiple follow-ups, no meaningful action was taken (email records enclosed).
Subsequently, on 21/04/2026, I was contacted by Om Service Centre, Karwar, who informed me that a part costing Rs. 6,200/- needed replacement and requested an advance payment of Rs. 2,000/-. Trusting their assurance that the issue would be resolved within a week, I made the payment (receipt and WhatsApp communication enclosed). However, as of date, no service has been provided, and the service center is now unresponsive to calls.
Due to the prolonged inaction—spanning nearly two months—and the practical difficulty of preserving food and dairy products during summer, I was left with no choice but to purchase a new refrigerator at a cost of Rs. 22,990/- (invoice enclosed).
This entire episode reflects a clear case of:
I sincerely hope for timely intervention and justice in this matter.
Thanking you,
Dr Tushar P Dighe (Medical Officer, NPCIL, Kaiga Site)
E-51, Kaiga Township, Mallapur, Uttar Kannada-581400
Contact No 9413358493, 7424881131
The Honorable Consumer Disputes Redressal Commission
Subject: Complaint Against Samsung India – Deficiency in Service, Mental Harassment, and Financial Loss
Respected Sir/Madam,
I wish to file a formal complaint against Samsung India regarding gross negligence, deficiency in service, and the undue hardship caused to me in relation to my Samsung Side-by-Side Refrigerator purchased on 06/10/2022 for Rs. 1,08,000/- (invoice enclosed).
On 08/03/2026, the refrigerator stopped functioning abruptly. I immediately registered an online service request (No. 4431400182). On 09/03/2026, I received confirmation that a service engineer, Mr. Tilak Netrak, would attend the complaint within 6 hours. However, instead of visiting personally, he sent another person (Mr. Anish), who only conducted a video consultation and vaguely diagnosed a motherboard issue, stating that Mr. Tilak would follow up.
Despite waiting for two days, no action was taken. Upon contacting Mr. Tilak myself, he assured me that the issue had been escalated internally and he would revert the next day. However, he neither responded nor attended the complaint thereafter. Shockingly, I later received a message stating that my complaint had been closed without any resolution.
I escalated the matter to higher authorities via email (servicehead.in@samsung.co and ceooffice.india@samsung.com) and engaged in continuous correspondence. Despite multiple follow-ups, no meaningful action was taken (email records enclosed).
Subsequently, on 21/04/2026, I was contacted by Om Service Centre, Karwar, who informed me that a part costing Rs. 6,200/- needed replacement and requested an advance payment of Rs. 2,000/-. Trusting their assurance that the issue would be resolved within a week, I made the payment (receipt and WhatsApp communication enclosed). However, as of date, no service has been provided, and the service center is now unresponsive to calls.
Due to the prolonged inaction—spanning nearly two months—and the practical difficulty of preserving food and dairy products during summer, I was left with no choice but to purchase a new refrigerator at a cost of Rs. 22,990/- (invoice enclosed).
This entire episode reflects a clear case of:
- Deficiency in service
- Negligence and lack of accountability
- Misrepresentation and false assurances
- Mental harassment and financial loss
- Direct Samsung India to immediately repair or replace the defective refrigerator without any additional cost.
- Refund the amount of Rs. 2,000/- paid as advance to the service center.
- Compensate me for the financial loss incurred in purchasing a new refrigerator (Rs. 22,990/-).
- Award appropriate compensation for the mental agony and harassment suffered.
- Initiate necessary action against the concerned service personnel and service center for their misconduct and negligence.
I sincerely hope for timely intervention and justice in this matter.
Thanking you,
Dr Tushar P Dighe (Medical Officer, NPCIL, Kaiga Site)
E-51, Kaiga Township, Mallapur, Uttar Kannada-581400
Contact No 9413358493, 7424881131
