Car Sale of a defective product, Deficiency in service, Unfair trade practices,

H

hbassi

New member
Model
ScorpioN Z8S
Dealer Name
Indraprastha Automobiles Pvt. Ltd.
Company Name
Mahindra and Mahindra
Customer Care Number
1800 102 7006
Loss Amount
1877000
Ratings
1.00 star(s)
Opposite Party Address
Mahindra & Mahindra Ltd., Automotive Sector, Mahindra Towers, Akurli Road, Kandivali (East), Mumbai – 400101, India

No B/1/638/A
Janakpuri East
New Delhi - 110058
The welcome greeting feature is not working.
The area from the front stereo to the centre armrest vibrates continuously, causing an abnormal noise.
There are visible gaps in the rear door inner trim panels and around the rear defogger area.
The remote key sensor is not functioning properly, even from a distance of approximately one metre.
There is a gap between the windshield and the dashboard, due to which we even lost our FASTag.
The clutch and brake pedal cover accessory supplied with the vehicle keeps slipping every time the car is driven.
Despite repeated follow-ups, Mr. Gaurav at Indraprastha Mahindra has failed to provide us with the TCS certificate.
The front left tyre was found to be damaged.
The right and left second-row trim panels are defective.
Front Left tyre Chip off issues
Dent and paint peel off during service
 
Hello @hbassi

We have carefully reviewed the details of your complaint against Mahindra and Mahindra and their dealer, Indraprastha Automobiles Pvt. Ltd.

As per your submission, you purchased a Mahindra Scorpio-N Z8S worth ₹18,77,000, and the vehicle has been found to have multiple defects right from the start. The issues reported by you include the following:

- The welcome greeting feature is non-functional.
- Continuous vibration and abnormal noise from the area between the front stereo and the centre armrest.
- Visible gaps in the rear door inner trim panels and around the rear defogger area.
- The remote key sensor not functioning properly even within one metre.
- A gap between the windshield and the dashboard, due to which your FASTag was lost.
- The clutch and brake pedal cover accessory keeps slipping during every drive.
- The front left tyre was found to be damaged with a chip-off issue.
- The right and left second-row trim panels are defective.
- A dent and paint peel-off occurred during servicing.
- Despite repeated follow-ups, Mr. Gaurav at Indraprastha Mahindra has failed to provide the TCS certificate.

To take this matter forward, you will need to file a formal case against Mahindra and Mahindra and the dealer. Please first register on e-jagriti.gov.in and submit your legal documents there. If you face any difficulty in drafting or uploading the documents, we are here to help you through the process.

Thanks
 
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