Room not available

sbbadiger

sbbadiger

New member
Hotel Name
Fab Hotel Grand and Resorts Chennai
Company Name
MakeMyTrip
Website Name
www.makemytrip.com
Customer Care Number
+911244628747
Loss Amount
-4269
Ratings
2.00 star(s)
I had booked 2 rooms for checking in on 22 Aug and checkout on 23rd Aug in Fab Hotel Grand and Resorts Chennai through MakeMyTrip website. Five of my family members i.e., my wife, son, mother in law and father in law drove from Bengaluru to Chennai and tried to check in around 10.15pm on 22nd Aug 2026. However the hotel representative informed that they haven't received any booking message from MakeMyTrip. I called MakeMyTrip help desk and after waiting for a while I was told that I can cancel the booking for refund or they will arrange alternate stay. I opted for alternate stay and help desk person told me that I will get a call in 10 mins but even after an hour I didn't get any call. We were on street till then and had lots trouble finding a place with some relative's place more so because of a an event going on. It was an exhausting experience and would have been worse if we could not get a place to stay because of the weekend.
 

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Hello @sbbadiger

Thank you for reaching out. We noticed that you are facing the similar problem with Make MY Trip that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Hotel Post in thread 'Room booked but not stayed'

Hello @Praveenkm2012

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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