- Dealer Name
- Eureka Forbes website
- Company Name
- Eureka Forbes
- Product Name
- Aquaguard aspire glow RO+ UV+CA 4X
- Customer Care Number
- 18002662900
- Loss Amount
- 16249
- Ratings
- Opposite Party Address
- Eureka Forbes Ltd, B1/ B2, 701, 7th floor, marathon innovo, off. Ganpatrao kadam Marg, lower Parel (west), Mumbai Maharashtra, 400013
India
*Grievance* - RO water purifier return and refund
*Details:
Company Name:* Eureka Forbes Limited
*Product Name:* Water Purifier (Ordered via Official Website)
*Order ID* #CWN1KA8M64597634
*Product ID -* GWPDGLORU0004X
Delivery Date: 30th August 2026
*Complaint Description:*
I purchased a water purifier directly from the official Eureka Forbes website, which was delivered to me on 30th August 2026. The product is entirely untouched, unused, and remain in its original, factory-sealed box.
As per the company’s official Return Policy, customers are entitled to a full refund if a return is initiated within 10 days of delivery for uninstalled, original-condition products. I have repeatedly reached out to Eureka Forbes customer care and their online shopping support email within this timeframe to request a return and reverse pickup. However, I have received no positive response, no callback, and no ticket generation.
The company is deliberately delaying the process, which threatens to push me past my eligible 10-day return window.
After receiving on 31st August the installation person told me that this product will not dispense a drop of water in power failure and also it requires manual cleaning of water tank on yearly basis which is not acceptable to us and these points are not mentioned on thier website for this product.
*Remedy Requested:*
I request the National Consumer Helpline to intervene and direct Eureka Forbes to immediately arrange a reverse pickup of the sealed product and issue a full refund of my payment amount of rs 16249/- to the original source account.
*Details:
Company Name:* Eureka Forbes Limited
*Product Name:* Water Purifier (Ordered via Official Website)
*Order ID* #CWN1KA8M64597634
*Product ID -* GWPDGLORU0004X
Delivery Date: 30th August 2026
*Complaint Description:*
I purchased a water purifier directly from the official Eureka Forbes website, which was delivered to me on 30th August 2026. The product is entirely untouched, unused, and remain in its original, factory-sealed box.
As per the company’s official Return Policy, customers are entitled to a full refund if a return is initiated within 10 days of delivery for uninstalled, original-condition products. I have repeatedly reached out to Eureka Forbes customer care and their online shopping support email within this timeframe to request a return and reverse pickup. However, I have received no positive response, no callback, and no ticket generation.
The company is deliberately delaying the process, which threatens to push me past my eligible 10-day return window.
After receiving on 31st August the installation person told me that this product will not dispense a drop of water in power failure and also it requires manual cleaning of water tank on yearly basis which is not acceptable to us and these points are not mentioned on thier website for this product.
*Remedy Requested:*
I request the National Consumer Helpline to intervene and direct Eureka Forbes to immediately arrange a reverse pickup of the sealed product and issue a full refund of my payment amount of rs 16249/- to the original source account.