DevaArajesh
New member
- Company Name
- Amazon
- Product Name
- PulGos 4 Pcs Wardrobe Organiser for storage
- Website Name
- Amazon App
- Customer Care Number
- +91 22-68910001
- Loss Amount
- 529
- Ratings
- Opposite Party Address
- Amazon India
I purchased a PulGos 4 Pcs Wardrobe Organiser for storage from Amazon on vide order number 406-7070764-1152337. Since the item was not fitted in our cupboard, I initiated a return and requested a refund on 13th July. However, my order is still not picked up and the refund has not been processed.
On 31st July, I called customer care and a representative informed me that the third attempt to pick up the order on 11th August had failed. They could process the refund exceptionally, but now they are saying that refund can be processed only after the order was picked up on 26th August.
When I called customer care again today, another representative confirmed that my return pickup is scheduled for 26th August and that the refund cannot be processed until then. During our conversation, I mentioned that I would file a case in consumer court for the inconvenience caused by the delays in processing the refund. The customer care representative agreed that I could file a case in consumer court.
This experience has shown a rude attitude towards customers, as if no one can do anything to rectify the situation. I want to file a complaint against this rude customer care team and request that Amazon take necessary steps to resolve this issue. I have also recorded the call, so I would appreciate your support in filing a complaint and taking appropriate action against Amazon to get my refund back.
On 31st July, I called customer care and a representative informed me that the third attempt to pick up the order on 11th August had failed. They could process the refund exceptionally, but now they are saying that refund can be processed only after the order was picked up on 26th August.
When I called customer care again today, another representative confirmed that my return pickup is scheduled for 26th August and that the refund cannot be processed until then. During our conversation, I mentioned that I would file a case in consumer court for the inconvenience caused by the delays in processing the refund. The customer care representative agreed that I could file a case in consumer court.
This experience has shown a rude attitude towards customers, as if no one can do anything to rectify the situation. I want to file a complaint against this rude customer care team and request that Amazon take necessary steps to resolve this issue. I have also recorded the call, so I would appreciate your support in filing a complaint and taking appropriate action against Amazon to get my refund back.
