return not taken

[Ayush Raj]

Dealer Name

Delhivery limited

Company Name

Puma

Customer Care Number

08035353535

Loss Amount

1679

Ratings

1.00 star(s)

Opposite Party Address

Bengaluru,India

After Giving messages day by day for return is rescheduled but it is not taken by the courier boy,When I talk to the delivery boy he is telling that it will be taken by today but he is not coming to pick the courier. Order is from the Puma online store and it is delivered by the Delhivery limited.

 

[TeamMember]

Hello @Ayush Raj

Kindly post your complaint in detailed manner so that we can guide you accodingly.

Thanks

 

[Ayush Raj]

I had ordered from the original app of Puma and my order was delivered by Delhivery Limited Company, but I did not like the order so I wanted to return it but it is not getting returned, repeatedly I get message from Puma and Delhivery that your order has been sent out for return and OTP comes but it has not been returned yet, he repeatedly reschedules the pickup and I called the delivery boy, he says he will come by evening but he did not come, I called him back the next day and told him that I will complain but he is saying that do it since he is asking me.

 

[admin]

Hello @Ayush Raj

Thank you for reaching out to us and for posting your complaint on our forum.

We would like to inform you that the process for filing a complaint in the Consumer Court, along with the list of documents required (such as the Index, Memo of Parties, Complaint Affidavit, List of Documents, and the Chronology of Events), has already been explained to you during our earlier communication over the phone.

If you now wish to proceed further and need assistance in drafting these documents properly for submission to the Consumer Forum, we will be happy to provide our professional services.

Please let us know how you would like to proceed, and we will guide you accordingly.

Thanks