Bank Account Request to Unfreeze Bank Account – Complaint Resolution Regarding QR Code Transaction

[Ganesh_Prajapat_1996]

Bank Name

Kotak Mahindra

Loss Amount

7000

Ratings

5.00 star(s)

I, Ganesh Prajapat, am the owner of DEV Telecom, located at Shop#2, Jayalakshmi Complex, Whitefield Road, Hoodi, Mahadevpura Post, Bangalore 560048.

On 14th August 2025, a customer named Rajendra visited my shop and purchased a mobile phone, POCO C71, for ₹7,000. The payment was made by scanning my shop’s QR code linked to my bank account.

Subsequently, I was informed that the customer filed a cyber complaint against the QR code used for the transaction. As a result, my bank account has frozen, and I am unable to carry out any financial transactions, which has severely impacted my business operations.

I am willing to refund the full amount of ₹7,000 to the customer to resolve the matter amicably. Kindly find my bank account details below for reference:

• Account Holder Name: Ganesh Prajapat
• Contact Number: 8884544420
• Account Number: 0414352115
• IFSC Code: KKBK0008075
• Home Branch: Bangalore - Brookfield

I humbly request your assistance in investigating the matter and facilitating the unfreezing of my bank account at the earliest. I am ready to cooperate fully and provide any additional information or documentation required.

Thank you for your attention and support.