Request for Register of FIR against Xtended Packers & Movers, non delivery of Goods and Suspected Fraud

P

Prashanta Kumar Rout

New member
Dealer Name
Xtended Space (Packers and Movers)
Company Name
Xtended Space
Customer Care Number
9009000798
Loss Amount
60000
Ratings
5.00 star(s)
Opposite Party Address
C4/2, Roshan Nagar, Sector 91, Faridabad, HR - 121003
Date: 14.12.2025
Dear Sir/Madam,
I would like to lodge a complaint regarding the non-delivery of my goods and suspected fraudulent activity by a Packers & Movers company named Extended Space.
I contacted Mr. Pradeep Mobile no +91 85276 00861 from Extended Space for shifting my belongings. The pickup was initially scheduled for 16.11.2025 with an advance payment of Rs. 500/-, but the pickup did not occur because they did not arrive on time. The pickup was later rescheduled and completed on 18.11.2025. The items handed over included:
Bike (Apache 160 RR) (DL3SAU8306)
One mattress
Clothes
Utensils
Total Amount: Rs 60,000/- (Approximate)
After picking up the items, the company stopped responding to my calls. After 8 days, I received a WhatsApp message from Mr. Naman Bharadwaj mobile no 81304 08098, asking for the full payment of Rs. 11,500/-, even though the payment terms at the time of booking were:
Rs. 500/- advance
80% of the amount (including the Rs. 500/-) at the time of pickup
Remaining 20% at the time of delivery
They repeatedly asked for full payment while refusing to respond about the status of my parcel.
On 30.11.2025, Mr. Naman finally answered my call and informed me that my parcel was in Srinagar, and asked for full payment. When I questioned this, he then asked for 80% payment and provided another contact number: 9999342612. On 01.12.2025, when I called that number, I was told that my parcel was in Chandigarh and that delivery would take one week after payment. I made the required payment, but since then there has been no update.
Today is 13.12.2025, and I still have no information about my belongings. I am particularly concerned about my bike being misused.
I request you to kindly register an FIR, take necessary action against the company and individuals involved, and help me recover my parcel at the earliest.

Thanks & Regards,
Prashant Kumar Rout
 
Hello @Prashanta Kumar Rout

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case against xtended Space.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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