- Product Name
- Durecell AAA battery
- Loss Amount
- 233
- Ratings
I am writing to formally raise a concern regarding an order I recently placed on Swiggy platform. Due to an oversight, I ordered an incorrect batteries. Realizing the mistake immediately, I requested customer service to return or replace the order to avoid any inconvenience to the delivery partner
However, I got no relief from customer care they said what you ordered get the same delivered no refund to be issued. On all other e platform there is policy for return within 24-48 hours and if no return replacement within 7-10 days
I understand that Swiggy's refund policy may deny refunds in cases where resources are utilized or damage is caused due to the cancellation. However, in this case, the cancellation was done almost immediately after placing the order. As no food preparation or delivery process had started, no resources were used, and no damage was caused.
Given this context, I believe withholding the full amount is unjustified. I kindly request that you initiate a full refund of ₹233 at the earliest. The amount is significant, and take the right action in accordance with the intent behind the policy.
Swiggy order Id- 250774068950463
Swiggy Order Date- 12 - October-2026
However, I got no relief from customer care they said what you ordered get the same delivered no refund to be issued. On all other e platform there is policy for return within 24-48 hours and if no return replacement within 7-10 days
I understand that Swiggy's refund policy may deny refunds in cases where resources are utilized or damage is caused due to the cancellation. However, in this case, the cancellation was done almost immediately after placing the order. As no food preparation or delivery process had started, no resources were used, and no damage was caused.
Given this context, I believe withholding the full amount is unjustified. I kindly request that you initiate a full refund of ₹233 at the earliest. The amount is significant, and take the right action in accordance with the intent behind the policy.
Swiggy order Id- 250774068950463
Swiggy Order Date- 12 - October-2026