- Company Name
- Swiggy
- Product Name
- Duracell AAA battery
- Loss Amount
- 233
- Ratings
I am writing to formally raise a concern regarding an order I recently placed on Swiggy platform. Due to an oversight, I ordered wromg batteries. Realizing the mistake immediately, I requested for exchange or return the order within a minute to avoid any inconvenience to the delivery partner or restaurant.
However, I haven't got any support from customer care stating that I have ordered got delivered so no refund to be issued. On every e platform, there is option to return within 24-48 hours if no return replacement is allowed within 7-10 days
I understand that Swiggy's refund policy may deny refunds in cases where resources are utilized or damage is caused due to the cancellation. However, in this case, the cancellation was done almost immediately after placing the order. As no food preparation or delivery process had started, no resources were used, and no damage was caused.
Given this context, I believe withholding the full amount is unjustified. I kindly request that you initiate a full refund of ₹233 at the earliest. The amount is significant, and take the right action in accordance with the intent behind the policy.
Swiggy order Id- 250774068950463
Swiggy Order Date- 12- october -2026
However, I haven't got any support from customer care stating that I have ordered got delivered so no refund to be issued. On every e platform, there is option to return within 24-48 hours if no return replacement is allowed within 7-10 days
I understand that Swiggy's refund policy may deny refunds in cases where resources are utilized or damage is caused due to the cancellation. However, in this case, the cancellation was done almost immediately after placing the order. As no food preparation or delivery process had started, no resources were used, and no damage was caused.
Given this context, I believe withholding the full amount is unjustified. I kindly request that you initiate a full refund of ₹233 at the earliest. The amount is significant, and take the right action in accordance with the intent behind the policy.
Swiggy order Id- 250774068950463
Swiggy Order Date- 12- october -2026