Umesh Landge
New member
- Company Name
- Red bus
- Website Name
- https://www.redbus.in
- Customer Care Number
- +91 99456 00000
- Loss Amount
- 900
- Ratings
- Opposite Party Address
- redBus banglore head office
Dear Team,
I would like to raise you complaint regarding bus delay issue Because of this delay, my daughter had to get back to home, and only two passengers were able to continue the journey to Pune. This situation caused significant frustration and hardship to my family, who were present at the boarding point late at night.
It is the responsibility of both RedBus and the bus operator to ensure timely bus operations and proper communication with passengers. Such delays are especially concerning when families, ladies, and children are left waiting unattended during night hours.
Therefore, I request you to take strict action against the operator and process a full refund of the ticket amount along with appropriate compensation for the inconvenience caused.
Trip Details
Amravati-Pune
Ticket Number: TV6S11811212 | PNR No: 396342621-1356187. Journey Details
Departure Date and Time 27/05/2026 09:30 PM
Travels King Luxuries Bharat Benz A/C Sleeper (2+1)
Bus Operator Contact Number 9888604405
At the time of writing this email, the bus had still not arrived, and it was uncertain whether the remaining two passengers would even be able to board. Their decision depended entirely on their patience and the ongoing delay. I am sharing this complaint as evidence that the issue was reported on the same night and at the scheduled departure time.
Further, as confirmed by my wife, who eventually travelled on the bus, the driver had already allotted one of our confirmed vacant seats to another passenger boarding from Karanja to Pune. The driver informed her that he had received instructions from his office stating that we would receive a refund, and therefore another passenger was allowed to occupy the seat from the next stop.
If the same seat was rebooked offline for another passenger while our confirmed booking was still active, the refund should be processed immediately. Two passengers cannot legally or ethically be allotted the same seat for the same journey.
This incident raises serious concerns regarding seat management and suggests possible malpractice by either the operator or RedBus, resulting in inconvenience and financial loss to customers.
I request that this matter be investigated thoroughly and that the applicable refund and compensation be processed at the earliest.
I look forward to your prompt response and resolution.
Regards,
Umesh Landge
I would like to raise you complaint regarding bus delay issue Because of this delay, my daughter had to get back to home, and only two passengers were able to continue the journey to Pune. This situation caused significant frustration and hardship to my family, who were present at the boarding point late at night.
It is the responsibility of both RedBus and the bus operator to ensure timely bus operations and proper communication with passengers. Such delays are especially concerning when families, ladies, and children are left waiting unattended during night hours.
Therefore, I request you to take strict action against the operator and process a full refund of the ticket amount along with appropriate compensation for the inconvenience caused.
Trip Details
Amravati-Pune
Ticket Number: TV6S11811212 | PNR No: 396342621-1356187. Journey Details
Departure Date and Time 27/05/2026 09:30 PM
Travels King Luxuries Bharat Benz A/C Sleeper (2+1)
Bus Operator Contact Number 9888604405
At the time of writing this email, the bus had still not arrived, and it was uncertain whether the remaining two passengers would even be able to board. Their decision depended entirely on their patience and the ongoing delay. I am sharing this complaint as evidence that the issue was reported on the same night and at the scheduled departure time.
Further, as confirmed by my wife, who eventually travelled on the bus, the driver had already allotted one of our confirmed vacant seats to another passenger boarding from Karanja to Pune. The driver informed her that he had received instructions from his office stating that we would receive a refund, and therefore another passenger was allowed to occupy the seat from the next stop.
If the same seat was rebooked offline for another passenger while our confirmed booking was still active, the refund should be processed immediately. Two passengers cannot legally or ethically be allotted the same seat for the same journey.
This incident raises serious concerns regarding seat management and suggests possible malpractice by either the operator or RedBus, resulting in inconvenience and financial loss to customers.
I request that this matter be investigated thoroughly and that the applicable refund and compensation be processed at the earliest.
I look forward to your prompt response and resolution.
Regards,
Umesh Landge