jn.anshika
New member
- Seller Name
- Mokobara
- Company Name
- Mokobara
- Product Name
- The Moko Blocks (3-8 years)- Sunshine
- Website Name
- https://mokobara.com
- Customer Care Number
- 7975298840
- Loss Amount
- 4859
- Ratings
- Opposite Party Address
- Mokobara Lifestyle Pvt. Ltd, #198, CMH Road, 2nd Floor, Desk No. 275, Indira Nagar , Bengaluru, Karnataka, 560038
Dear Sir/Madam,
I would like to file a complaint against Mokobara regarding the non-refund of a damaged product order and the inconvenience caused to us due to repeated follow-ups.
Order ID: #450413
Recipient Name: Tochi Jian
We received a damaged trolley bag from Mokobara on 30th April. We immediately placed an exchange request for the same. The exchanged product was delivered to us on 5th May, but unfortunately, that product was also damaged as well.
As we had received damaged products twice, we informed the Mokobara team that we no longer wanted the product and requested a full refund instead.
The customer support team informed us that the refund had been processed on 9th May and that the amount would be credited within 5–7 business days. However, till date, we have not received any refund.
Complaint id- #SN55P25Q
Moreover, when we contacted their customer care team again, we were informed that no refund request had been raised from their side. We have been continuously following up with the company multiple times through customer care, which has caused us unnecessary stress, inconvenience, and waste of time.
Therefore, apart from the refund amount, we also seek appropriate compensation for the mental harassment, repeated follow-ups, and poor customer service experienced during this entire process.
We request your intervention in this matter and kindly ask you to help us in getting the refund along with suitable compensation at the earliest.
Thank you for your support and assistance.
I would like to file a complaint against Mokobara regarding the non-refund of a damaged product order and the inconvenience caused to us due to repeated follow-ups.
Order ID: #450413
Recipient Name: Tochi Jian
We received a damaged trolley bag from Mokobara on 30th April. We immediately placed an exchange request for the same. The exchanged product was delivered to us on 5th May, but unfortunately, that product was also damaged as well.
As we had received damaged products twice, we informed the Mokobara team that we no longer wanted the product and requested a full refund instead.
The customer support team informed us that the refund had been processed on 9th May and that the amount would be credited within 5–7 business days. However, till date, we have not received any refund.
Complaint id- #SN55P25Q
Moreover, when we contacted their customer care team again, we were informed that no refund request had been raised from their side. We have been continuously following up with the company multiple times through customer care, which has caused us unnecessary stress, inconvenience, and waste of time.
Therefore, apart from the refund amount, we also seek appropriate compensation for the mental harassment, repeated follow-ups, and poor customer service experienced during this entire process.
We request your intervention in this matter and kindly ask you to help us in getting the refund along with suitable compensation at the earliest.
Thank you for your support and assistance.