Request for Refund – Unfulfilled Broadband Installation (Payment Made on 13/05/2025)

P

padmakar

New member
Dealer Name
Bharti Airtel limited
Company Name
Airtel
Customer Care Number
198
Loss Amount
2500
Ratings
1.00 star(s)
Opposite Party Address
plot no 16,udyog vihar phase-iv,Gurgain,Haryana,122015
Dear Airtel Team,

I am writing to bring to your attention an unresolved issue regarding a broadband connection I booked on 13/05/2025 through one of your agents. I made a payment of ₹2500, but unfortunately, the broadband was never installed, and I have not received any response despite multiple follow-ups.

Due to the urgency of my internet needs, I had to arrange for another Airtel broadband connection through your store. Given that the initial service was not provided, I kindly request a refund of the ₹2500 paid for the first booking.

For your reference, I have attached a copy of the payment slip with this email. I would appreciate it if you could process the refund at the earliest.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,
Padmakar Sada
 

Attachments

Hello @padmakar

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Please Note: The process of filing complaint in the Consumer Forum is same, even if the product is different.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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