Bank Account Request for Payment Cancellation and Refund

dsgupta

dsgupta

New member
Bank Name
BANK OF BARODA
Loss Amount
103062
Ratings
4.00 star(s)
Dear Team,

I am writing to report an issue regarding two payments made through Bank of Baroda's mobile banking platform for my NPS investment.( Bank Account Number made this Payment is : 30380100002782 ) Pran number : 110242395904

  • On the first attempt, I encountered a "timeout" error.
  • On the second attempt, I received a "payment failed" error.
However, despite the errors, I received notifications that both payments were debited from my account twice, showing a transaction ID of Rs.50531. As a result, I kindly request that both payments be cancelled, and a refund for the duplicated payments be processed.

I have also contacted the NPS team, and they have informed me that they have not received the payment as of now. They advised me to contact the bank regarding this matter.

Thereafter, I have also contacted the Bank of Baroda customer care department, but my request has not been addressed. I would appreciate your prompt action in resolving this matter.

Thank you for your assistance.
 
Hello @dsgupta Ji,

Thank you for bringing your concern to our attention. We understand the inconvenience caused by the deduction of two payments from your account that were not received by the intended recipient.

To address this matter effectively, we recommend that you send a legal notice to the CEO of BANK OF BARODA. A legal notice will formally notify the BANK OF BARODA of the issue and request them to resolve it within a stipulated time. This step also strengthens your case if you decide to escalate the matter to the Consumer Forum.

Here’s how you can proceed:

Steps to Send a Legal Notice:

1) Engage a Lawyer: Consult a legal professional who can draft a notice highlighting the issue. Ensure the notice includes:
The transaction details, such as date, time, and amount of the payments.

Proof of deductions from your account (e.g., bank statements or SMS notifications).
Confirmation that the other party did not receive the payments (e.g., their statement or communication).
A request for immediate action, such as refunding the deducted amounts or crediting the payments to the recipient.
A deadline (typically 15–30 days) for the bank to resolve the issue.

2) Send via Registered Post: Dispatch the legal notice through registered post with acknowledgment to ensure proof of delivery.

3) Keep All Documentation: Maintain a record of all communications, including the legal notice, proof of delivery, and any responses from the bank.

If the BANK OF BARODA fails to resolve the issue within the given timeframe, we will guide you on filing a case in the Consumer Forum. This will further help in securing the justice and compensation you deserve.

Should you need assistance in drafting the legal notice or any additional support, do not hesitate to contact us.

We are here to help you resolve this matter promptly and effectively.

Best regards,
 
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