Repeated Service Missed for Jio Fiber Disconnection Request

B

BharatiM

New member
Dealer Name
Jio
Company Name
Jio
Customer Care Number
18008969999
Loss Amount
470
Ratings
1.00 star(s)
Respected Sir,

I am Anupama Majumder writing to express my disappointment regarding the repeated negligence in handling my Service Disruption (disconnection) requests for my Jio Fiber connection.

I initially applied for Service Disruption on 22nd July, but the request was missed. So, I cancelled it and submitted a new request on the same day, with the service slot scheduled for 23rd July. Unfortunately, that too was missed.I then rescheduled it for 25th July, but the slot was changed to 24th July without my consent, and even then, no one showed up. They also missed the 25th July appointment.

Once again, I cancelled the request and applied for Service Disruption on 26th July, but it was missed again.

I have called customer care multiple times, but instead of resolving my issue, they just keep asking me to wait and assuring me that it will be done soon — which clearly has not happened.

I kindly request you to look into this matter seriously and take immediate action. This repeated inconvenience is highly unprofessional and unacceptable.

Looking forward to a prompt resolution.
I am also attaching all screenshots of the missed Service Disruption.
 

Attachments

  • SAVE_20250726_151411.jpg
    SAVE_20250726_151411.jpg
    110.6 KB · Views: 1
  • IMG-20250726-WA0149.jpg
    IMG-20250726-WA0149.jpg
    76.2 KB · Views: 2
  • IMG-20250726-WA0150.jpg
    IMG-20250726-WA0150.jpg
    73.4 KB · Views: 1
  • IMG-20250726-WA0151.jpg
    IMG-20250726-WA0151.jpg
    43.3 KB · Views: 1
  • IMG-20250726-WA0152.jpg
    IMG-20250726-WA0152.jpg
    86.5 KB · Views: 1
  • IMG-20250726-WA0153.jpg
    IMG-20250726-WA0153.jpg
    47.5 KB · Views: 1
Hello @BharatiM

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Back
Top