- Company Name
- Swiggy / Bundl Technologies Private Limited
- Product Name
- Food items ordered through Swiggy, including Idiyappam and Poori
- Loss Amount
- 221
- Ratings
I am filing this complaint regarding repeated instances where paid food items were not delivered in my Swiggy orders, followed by inadequate resolution of my complaints.
In one incident, I ordered 2 idiyappams from the same restaurant but received only 1. I reported the missing item to Swiggy, but the complaint was closed without providing an appropriate resolution or refund. This is particularly concerning as the same issue has occurred again.
There was also a previous incident involving a poori item that was paid for but not properly delivered. Despite reporting the issue, I did not receive an adequate resolution.
Customers should not be required to pay for food that they have not received. These repeated fulfilment failures have caused both financial loss and significant inconvenience, particularly when the missing items were part of a meal.
I request that Swiggy investigate these incidents, provide refunds for the undelivered items, review the handling of my previous complaints, and take appropriate corrective action to prevent such incidents from recurring.
In one incident, I ordered 2 idiyappams from the same restaurant but received only 1. I reported the missing item to Swiggy, but the complaint was closed without providing an appropriate resolution or refund. This is particularly concerning as the same issue has occurred again.
There was also a previous incident involving a poori item that was paid for but not properly delivered. Despite reporting the issue, I did not receive an adequate resolution.
Customers should not be required to pay for food that they have not received. These repeated fulfilment failures have caused both financial loss and significant inconvenience, particularly when the missing items were part of a meal.
I request that Swiggy investigate these incidents, provide refunds for the undelivered items, review the handling of my previous complaints, and take appropriate corrective action to prevent such incidents from recurring.
