gdsjolly
New member
- Loss Amount
- 6500
- Ratings
I am facing a complete service outage since 21 March 2026 due to a roadside fiber wire being cut by a truck, which is a clearly identifiable external issue.
Despite reporting it immediately, no action was taken on the same day. The earliest appointment given was 23 March 2026 (1 PM), which itself reflects an unreasonable delay of nearly 2 days.
This appointment was further rescheduled without my consent to 24 March 2026 (12–1 PM), and even on that date, no technician visited, nor was any contact detail shared.
This clearly shows serious negligence, lack of coordination, and poor customer support from Jio Fiber. I have been without internet for over 3 days, causing significant inconvenience.
Impact and Losses:
Despite reporting it immediately, no action was taken on the same day. The earliest appointment given was 23 March 2026 (1 PM), which itself reflects an unreasonable delay of nearly 2 days.
This appointment was further rescheduled without my consent to 24 March 2026 (12–1 PM), and even on that date, no technician visited, nor was any contact detail shared.
This clearly shows serious negligence, lack of coordination, and poor customer support from Jio Fiber. I have been without internet for over 3 days, causing significant inconvenience.
Impact and Losses:
- I am working from home, and this prolonged outage has directly resulted in loss of working days and productivity.
- I was forced to arrange alternative internet services/recharges at my own expense to remain connected, leading to additional financial burden.
- Immediate restoration of services without further delay
- Compensation for service downtime, financial loss (including additional recharge costs), and harassment caused
- A clear explanation for repeated missed appointments and lack of accountability