Mriganka Das
New member
- Dealer Name
- Makerbazzar
- Company Name
- Ekart
- Loss Amount
- 0
- Ratings
I am facing repeated delivery issues with Ekart Logistics in my area of Bengaluru, Karnataka.
On two separate orders, the shipments were marked as “Out for Delivery,” but no delivery agent came to my address, and I received no phone call or other communication from the delivery agent. Instead, the tracking status was changed to “Undelivered” and “Delivery Rescheduled.”
For one shipment, ID ZGQC0000016248, the tracking history shows “Undelivered — Delivery Rescheduled” on 12 October 2026 at 10:39 PM in Bangalore.
This is particularly concerning because the same issue has occurred with two different orders. I am worried that both shipments will be returned to their respective sellers despite my availability to receive them.
I request that Ekart Logistics and the relevant seller or e-commerce platform investigate the repeated delivery failures, verify whether genuine delivery attempts were made, explain why the delivery agents did not contact me, and take corrective action at the local delivery hub.
I also request that the affected orders be delivered successfully rather than returned to the sellers due to unsuccessful delivery attempts that I dispute.
I can provide screenshots of the tracking history and the shipment details as evidence.
Expected resolution:
An investigation into disputed delivery attempts.
An explanation for the failure to contact or visit the recipient.
Delivery of the affected orders, where still possible, without additional charges.
Corrective action to prevent the same issue from recurring in my area
On two separate orders, the shipments were marked as “Out for Delivery,” but no delivery agent came to my address, and I received no phone call or other communication from the delivery agent. Instead, the tracking status was changed to “Undelivered” and “Delivery Rescheduled.”
For one shipment, ID ZGQC0000016248, the tracking history shows “Undelivered — Delivery Rescheduled” on 12 October 2026 at 10:39 PM in Bangalore.
This is particularly concerning because the same issue has occurred with two different orders. I am worried that both shipments will be returned to their respective sellers despite my availability to receive them.
I request that Ekart Logistics and the relevant seller or e-commerce platform investigate the repeated delivery failures, verify whether genuine delivery attempts were made, explain why the delivery agents did not contact me, and take corrective action at the local delivery hub.
I also request that the affected orders be delivered successfully rather than returned to the sellers due to unsuccessful delivery attempts that I dispute.
I can provide screenshots of the tracking history and the shipment details as evidence.
Expected resolution:
An investigation into disputed delivery attempts.
An explanation for the failure to contact or visit the recipient.
Delivery of the affected orders, where still possible, without additional charges.
Corrective action to prevent the same issue from recurring in my area