NagasubramaniamG
New member
- Seller Name
- JioMart
- Company Name
- Reliance Retail Limited (JioMart)
- Product Name
- Clay Plus Ceramic Floor Mounted Western Toilet Commode with Flush Tank (White)
- Website Name
- www.jiomart.com
- Customer Care Number
- 1800 890 1222
- Loss Amount
- 7900
- Ratings
- Opposite Party Address
- Reliance Retail Limited (JioMart), 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002, Maharashtra, India.
I am filing this complaint against JioMart regarding my prepaid order (Order ID: JM6A5CDFB501413A91C2) for a Clay Plus Ceramic Floor Mounted Western Toilet with Flush Tank worth Rs. 3,545.
I placed the order on 19 July 2026 after making full payment through UPI. The Delhivery tracking initially showed an expected delivery date of 28 July 2026, and JioMart subsequently committed to delivery on 31 July 2026. Despite these commitments, the order has still not been delivered.
Between 31 July and 2 August, I contacted JioMart customer care multiple times. On every occasion, I was assured that the order would definitely be delivered on the same day. However, each commitment was missed without any proactive communication.
Since I was receiving no concrete information, I personally travelled to the Delhivery Sriperumbudur delivery hub on two separate occasions.
On 1 August, I met Lavanya, who checked the shipment and assured me that it would be delivered on the morning of 2 August.
When the shipment was still not delivered, I again visited the hub on 2 August and met Viswa. He personally assured me that the shipment would be delivered before 8:00 AM and even provided his contact number. Based on his assurance, I waited for the delivery. However, the shipment was not delivered, and he subsequently stopped responding to my calls.
My complaint was later escalated to Senior Executive Shivam at JioMart. During a 37-minute call, he repeatedly stated that the order would be delivered "as soon as possible" but refused to provide any estimated delivery date or time. Despite repeated requests, I received no definite resolution.
I also received an email from JioMart stating that my complaint had been resolved, even though my order had not been delivered. Later, I received another email stating that my complaint was still under process under a different ticket. These contradictory communications indicate that my complaint was marked as resolved without any actual resolution.
Due to these repeated assurances, I made two unnecessary trips to the Sriperumbudur delivery hub, resulting in approximately Rs. 400 in petrol expenses. I also spent more than six hours travelling, waiting, making calls, and following up on this issue.
I am currently preparing for employment opportunities while simultaneously attending a professional course. The repeated follow-ups and uncertainty have significantly affected my study schedule and valuable time.
JioMart repeatedly committed delivery on specific dates through its customer support representatives. These commitments were not fulfilled, no definite delivery timeline was provided after escalation, and my complaint was marked as resolved despite the order remaining undelivered
I request an appropriate resolution, including immediate delivery of my order if it is still pending, reimbursement of my travel expenses, reasonable compensation for the inconvenience and loss of time caused by the repeated missed delivery commitments, and a written explanation for the handling of my complaint.
I placed the order on 19 July 2026 after making full payment through UPI. The Delhivery tracking initially showed an expected delivery date of 28 July 2026, and JioMart subsequently committed to delivery on 31 July 2026. Despite these commitments, the order has still not been delivered.
Between 31 July and 2 August, I contacted JioMart customer care multiple times. On every occasion, I was assured that the order would definitely be delivered on the same day. However, each commitment was missed without any proactive communication.
Since I was receiving no concrete information, I personally travelled to the Delhivery Sriperumbudur delivery hub on two separate occasions.
On 1 August, I met Lavanya, who checked the shipment and assured me that it would be delivered on the morning of 2 August.
When the shipment was still not delivered, I again visited the hub on 2 August and met Viswa. He personally assured me that the shipment would be delivered before 8:00 AM and even provided his contact number. Based on his assurance, I waited for the delivery. However, the shipment was not delivered, and he subsequently stopped responding to my calls.
My complaint was later escalated to Senior Executive Shivam at JioMart. During a 37-minute call, he repeatedly stated that the order would be delivered "as soon as possible" but refused to provide any estimated delivery date or time. Despite repeated requests, I received no definite resolution.
I also received an email from JioMart stating that my complaint had been resolved, even though my order had not been delivered. Later, I received another email stating that my complaint was still under process under a different ticket. These contradictory communications indicate that my complaint was marked as resolved without any actual resolution.
Due to these repeated assurances, I made two unnecessary trips to the Sriperumbudur delivery hub, resulting in approximately Rs. 400 in petrol expenses. I also spent more than six hours travelling, waiting, making calls, and following up on this issue.
I am currently preparing for employment opportunities while simultaneously attending a professional course. The repeated follow-ups and uncertainty have significantly affected my study schedule and valuable time.
JioMart repeatedly committed delivery on specific dates through its customer support representatives. These commitments were not fulfilled, no definite delivery timeline was provided after escalation, and my complaint was marked as resolved despite the order remaining undelivered
I request an appropriate resolution, including immediate delivery of my order if it is still pending, reimbursement of my travel expenses, reasonable compensation for the inconvenience and loss of time caused by the repeated missed delivery commitments, and a written explanation for the handling of my complaint.
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