rkgrajesh
New member
- Dealer Name
- Reliance Digital Store
- Company Name
- Reliance Retail Limited
- Product Name
- Haier 8 KG FAFL HW80-DM14959CS8U1 DK SIL
- Customer Care Number
- 18008891044
- Loss Amount
- 35000
- Ratings
- Opposite Party Address
- Reliance Digital
3rd Floor, Court House,
Lokmanya Tilak Marg,
Dhobi Talao, Mumbai - 400 002, India
I am writing to file a formal consumer complaint against Reliance Digital, for their failure to provide services, causing severe emotional distress and health issues.
Details of the Complaint:
1. Washing Machine:
• I purchased a Haier Washing Machine from Reliance Digital.
• The washing machine gasket was damaged since installation.
. I have made several complaints to Reliance Digital Service Team (ResQ)
• No resolution was provided till data and I had to repeatedly request service.
2. Lack of Customer Support:
• I have sent multiple emails and made numerous phone calls to Reliance Digital to resolve these issues.
• However, I did not receive any response from your customer service team. I was left to follow up continuously without any action or assistance from them.
4. Emotional and Physical Distress:
• The ongoing delays and lack of service have caused me severe emotional distress, including headaches and heartburn, as well as heightened anxiety and anger.
• The lack of action and disregard for customer well-being is inexcusable and has caused significant personal hardship.
Request for Relief:
Given the severe inconvenience and emotional distress caused, I am requesting the following:
1. Immediate repairing/Replacement of the Haier Washing Machine.
2. Compensation for mental anguish and the physical discomfort caused by the delays.
3. A formal apology from Reliance Digital acknowledging their failure in customer service.
Details of the Complaint:
1. Washing Machine:
• I purchased a Haier Washing Machine from Reliance Digital.
• The washing machine gasket was damaged since installation.
. I have made several complaints to Reliance Digital Service Team (ResQ)
• No resolution was provided till data and I had to repeatedly request service.
2. Lack of Customer Support:
• I have sent multiple emails and made numerous phone calls to Reliance Digital to resolve these issues.
• However, I did not receive any response from your customer service team. I was left to follow up continuously without any action or assistance from them.
4. Emotional and Physical Distress:
• The ongoing delays and lack of service have caused me severe emotional distress, including headaches and heartburn, as well as heightened anxiety and anger.
• The lack of action and disregard for customer well-being is inexcusable and has caused significant personal hardship.
Request for Relief:
Given the severe inconvenience and emotional distress caused, I am requesting the following:
1. Immediate repairing/Replacement of the Haier Washing Machine.
2. Compensation for mental anguish and the physical discomfort caused by the delays.
3. A formal apology from Reliance Digital acknowledging their failure in customer service.