Car Renault service center (omr) Dhavaraj jethmal Holding pvt ltd

S

samundeeswaari

New member
Model
RENAULT KIGER RXZ MT 1 LE
Dealer Name
DEVRAJ JETHMAL HOLDING PVT LTD
Company Name
DEVRAJ JETHMAL HOLDING PVT LTD
Customer Care Number
1800 315 4444
Loss Amount
100000
Ratings
1.00 star(s)
Opposite Party Address
plot no 135, Developed plots Electronic industrial estate perungudi chennai 600096
I was sent my car to RENAULT SERVICE CENTER (OMR - CHENNAI) DETAILS GIVEN BELOW


INVOICE NUMBER ROCEME25008015
DATED 27/03/2025 AT 6.30 AM
COMPLIANT : TYRE PRESSURE SENSOR NOT WORKING PROPERLY
DELIVERED DATE : 27.03.2025 AT 8.00 PM

This is for your information. My complaint was tyre pressure sensor was not working properly. They rectify the issue, but unfortunately, they open the right-side front door and change the automatic to manual. I found the mistake on 27.03.2025 at 9.00 pm i informed to Mr. S. Raja service manager, they said this is manual end only , the next day 28.3.2025 they send the quality control manager to my residence, and he checked the car, and he accept its automatic and they change manual to automatic. I personally visited the OMR SERVICE CENTER and met Mr. Raja. He also agreed it was a mistake at the end.

On what basis they open the right-side door and change the parts without my knowledge. No complaint was given by me, am afraid what are all the parts they changed in my car. I don't know. it is visible and found that they are changed.

My question was what all the invisible parts are they taken from the vehicle, and change the local parts

IN THIS ABOVE REASON (ALL THE ORIGINAL PARTS) I NEED 7 YEARS EXTENDED WARRANTY AS A COMPENSATION because due to their negligence

I AM VERY MUCH TRIED TO CALL THE CUSTOMER CARE AND MAKE A COMPLAINT THEY ARE SIMPLY SAY WE ARE APOLOGY . NO IMPROVEMENT RESULT FROM THE CUSTOMER CARE
CAR DELIVERED ON 31.1.2025
FIRST COMPLIENT AT MOUNT ROAD SERVICE CENTER FOR TYRE PRESSURE SENSOR NOT WORKING THE PROBLEM WAS FOUND FROM THE DAY ONE AFTER THAT THE ABOVE SAID THINGS ARE HAPPENED




HOPE I GET THE QUICK REPLY FROM YOUR END
 
Hello @samundeeswaari

We acknowledge the grievance raised by you regarding the unsatisfactory service and related concerns against Renault Service Center (OMR, Dhavaraj Jethmal Holding Pvt Ltd).

As per the details, the issues highlighted pertain to poor service, possible negligence, and deficiency in services, which amounts to a violation of consumer rights under the Consumer Protection Act, 2019.

Legal Position:​

As a consumer, you are entitled to:
  1. Fair and timely service.
  2. Transparency in billing and repairs.
  3. Proper resolution of grievances.
  4. Refund or compensation in cases of service deficiency or harassment.

Recommended Legal Steps:​

  1. Send a Legal Notice to Renault Service Center demanding:
    • Clarification on service provided.
    • Rectification of any defects or issues.
    • Refund or compensation for inconvenience caused.
  2. If the service center fails to respond within 15 days of receiving the legal notice, you can:

Documents Required for Filing Complaint:​

  • Copy of Service Invoice/Job Card.
  • Proof of Payment.
  • Written communication with the service center.
  • Photographs or video evidence (if any).
  • Legal Notice copy (if sent).


Note:
If you require professional assistance in drafting and sending a Legal Notice or filing a case before the Consumer Forum, we offer expert services for consumers in drafting and filing case in the Consumer Forum.
Click to expand...

You may contact us for further guidance.

Regards,
Bhanu Pratap
7982270319
 
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