nvkrsy
New member
- Dealer Name
- Amazon
- Company Name
- Livpure
- Product Name
- 7l Alura premia water purifier
- Customer Care Number
- 08064899399
- Loss Amount
- 15990
- Ratings
I am writing this to formally raise a complaint against *Livpure* for their extremely poor and unprofessional service.
I had raised a service request for my Livpure water purifier (within warranty) but despite repeated follow-ups, there has been no proper response or resolution from the company’s side. The delay in providing service is unacceptable and is causing inconvenience and health risks due to lack of clean drinking water. Despite repeated calls and follow-ups, my service request has not been resolved. The purifier has not been serviced yet since one year, and I raised a request on 20th june 2026, yet there has been no proper response or technician visit even after multiple reminders. Every time I contact customer care, I am given false assurances and empty promises that the issue will be resolved “soon.”
This delay has caused a great deal of inconvenience, especially since clean drinking water is a basic necessity. Livpure’s negligence and lack of accountability are unacceptable. I expected better service from a company that claims to be a leader in the water purification industry.
Please note that my product is still under warranty, and if this delay continues and the warranty period expires during this time, I will *not be responsible* for any additional service charges incurred due to Livpure’s negligence. I will *not pay any service charges* if the delay causes the warranty to lapse. The responsibility lies solely with Livpure for failing to provide timely support.
Note- 2.5 years of service or warranty by livpure.
Name- Vishwjeet Kumar
Mo. - 8745997653
Add- Rustamganj, naubatpur, Patna, pincode 801109
Bihar
I request the concerned authorities and the consumer forum to take appropriate action against Livpure and ensure that my service request is resolved immediately. If this matter is not addressed within 2 days, I will be compelled to take further legal action and escalate this complaint to higher consumer rights bodies.
I had raised a service request for my Livpure water purifier (within warranty) but despite repeated follow-ups, there has been no proper response or resolution from the company’s side. The delay in providing service is unacceptable and is causing inconvenience and health risks due to lack of clean drinking water. Despite repeated calls and follow-ups, my service request has not been resolved. The purifier has not been serviced yet since one year, and I raised a request on 20th june 2026, yet there has been no proper response or technician visit even after multiple reminders. Every time I contact customer care, I am given false assurances and empty promises that the issue will be resolved “soon.”
This delay has caused a great deal of inconvenience, especially since clean drinking water is a basic necessity. Livpure’s negligence and lack of accountability are unacceptable. I expected better service from a company that claims to be a leader in the water purification industry.
Please note that my product is still under warranty, and if this delay continues and the warranty period expires during this time, I will *not be responsible* for any additional service charges incurred due to Livpure’s negligence. I will *not pay any service charges* if the delay causes the warranty to lapse. The responsibility lies solely with Livpure for failing to provide timely support.
Note- 2.5 years of service or warranty by livpure.
Name- Vishwjeet Kumar
Mo. - 8745997653
Add- Rustamganj, naubatpur, Patna, pincode 801109
Bihar
I request the concerned authorities and the consumer forum to take appropriate action against Livpure and ensure that my service request is resolved immediately. If this matter is not addressed within 2 days, I will be compelled to take further legal action and escalate this complaint to higher consumer rights bodies.