Regarding payment not refund of Self KYC (JIO) Since last 15 Days

[gaurang1278]

Dealer Name

My Jio Store Annapurna Road Indore

Company Name

JIO

Customer Care Number

1800 88 99999

Loss Amount

299

Ratings

1.00 star(s)

Opposite Party Address

Shop No G7 & G8, Ground Floor, Roop Tower, Annapurna Rd, opposite Dusshahara Maidan, Usha Nagar, Vijay Syndicate Colony, Indore, Madhya Pradesh 452009

Dear Sir,

My name is Nidhi Bhatore and My Contact No is 787********** and I have done a self KYC initiative from the Jio App and recharge from Phone pe of Rs 299 on 30th December 2024 screenshot attached.

Sim not Started so i request JIO Team on Mail and On call also but payment not refund since last 15th Days.

I have already told jio Customer care Team and visited the store also and they told me that refund will initiate automatically and it's 15th January and I have recharged on 30th December and I have started working with Vodafone again for this number 787*********.

Service Request SR000026PNDN
SIM order NO00013CE4JH

Alternate number: 8103179886

 

[admin]

Hello @gaurang1278 Ji,

as you have already contacted to the Jio team, now you have only one option i.e. file a case in the Consumer Forum.

If you need any help ping us, we will guide you about the process.

Thanks

 

[gaurang1278]

Hello Sir,

Please let me know the process.

 

[TeamMember]

The process is very simple, you need to create an account in Consumer Commission E-Filing Application

After the verification, you need to upload 4 main files and supporting files.

1) Affidavit
2) Memo of Parties
3) Index
4) Events

And supporting documents like Addhar Card, Bills etc... (Depending upon the Event file)

The forum will review your case and files and update you accordingly.

In Consumer Forum, your documentation part should be strong.

If still have a question feel free to contact us again..

Thanks