Regarding order not delivered, but money deducted.

Rathi

New member
Company Name
Swiggy Instamart
Product Name
Lot of items delivered.
Loss Amount
527
Ratings
1.00 star(s)
We ordered using the following order id in swiggy instamart and made the payment through gpay(Rs.527) deducted, but we didnt get otp and the items were not delivered. we checked the app and found that refund will happen in 10 days as per the snapshot below

Order ID: 244443262106550 Address: GF, Survey No. 12/1/67/8P, situated at
Tathapatti Village, Salem Taluk, Salem District-
636006
Document: INV State: Tamil Nadu
Invoice No: 260731IMGGI00221 Place of Supply: Tamil Nadu
Date of Invoice: 31-07-2026


But so far we have not got the items and the money is still deducted from the gpay as show below.

Little later, again we ordered for Rs.500 and got the items. this is the 2nd order for which Rs.500 is deducted.
Order ID: 244446833123645 Address: GF, Survey No. 12/1/67/8P, situated at Tathapatti Village, Salem Taluk, Salem District636006 Document: INV State: Tamil Nadu Invoice No: 260731IMGGI00296 Place of Supply: Tamil Nadu Date of Invoice: 31-07-2026 Category: B2C

So i request for refund of Rs.527 for which items were not delivered. Please let me know if any further details are needed.

I have sent a mail with this complaint as follows, but so far, no reply has been received.
Rathi G <rathi.ganeshan@gmail.com>
  1. support@swiggy.in
  1. Ganeshan Palanivel <ganeshan.p24@gmail.com>
16 Aug 2026, 16:35
Regarding order not delivered, but money deducted.
gmail.com
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