rajnish_rohit
New member
- Company Name
- Dominos
- Product Name
- Pizza
- Loss Amount
- 1411
- Ratings
Dear Team,
My first order was not delivered, yet I received a message stating that the order had already been delivered. When I contacted the pizza center, the so-called manager arranged for the rider to send the order again. However, when the order finally arrived, all the pizza boxes were already open.
I again contacted the manager regarding this serious issue. Shockingly, he justified the situation by stating that he himself had opened the boxes and that the delivery boy was carrying seal stickers, which were pasted later because the staff members were busy at the counter.
This explanation is completely unacceptable and raises serious concerns regarding food safety, hygiene, and service standards.
Further, instead of refunding my money to the original payment source, Domino’s credited the same amount as points into my wallet with a deadline to use them before 8 June. When I contacted customer care, I was informed that this is their policy. Forcing customers to use wallet points within a limited period instead of providing a proper refund is unfair and feels like harassment after such a poor service experience.
I request you to:
Regards,
Rajnish Rohit
My first order was not delivered, yet I received a message stating that the order had already been delivered. When I contacted the pizza center, the so-called manager arranged for the rider to send the order again. However, when the order finally arrived, all the pizza boxes were already open.
I again contacted the manager regarding this serious issue. Shockingly, he justified the situation by stating that he himself had opened the boxes and that the delivery boy was carrying seal stickers, which were pasted later because the staff members were busy at the counter.
This explanation is completely unacceptable and raises serious concerns regarding food safety, hygiene, and service standards.
Further, instead of refunding my money to the original payment source, Domino’s credited the same amount as points into my wallet with a deadline to use them before 8 June. When I contacted customer care, I was informed that this is their policy. Forcing customers to use wallet points within a limited period instead of providing a proper refund is unfair and feels like harassment after such a poor service experience.
I request you to:
- Provide a full refund to my original payment source.
- Investigate the handling of this order and the conduct of the concerned staff.
- Take strict action to ensure such incidents are not repeated, especially in matters related to food safety and customer trust.
Regards,
Rajnish Rohit
