Regarding not returning 2 original and 1 different product on purchasing 3 jeans pants from Myntra and postponing the return for more than 1 month.

N

naresh2026

New member
Seller Name
Impuls intenational private limited
Company Name
Andamen
Product Name
Andamen jeanes
Website Name
Myntra.com
Customer Care Number
8061561999
Loss Amount
14003
Ratings
4.00 star(s)
Opposite Party Address
A K R TECH PARK,3RD FLOOR,7TH MILE, KRISHNA REDDY KRISHNA REDDY INDUSTRIAL AREA, HOSUR ROAD, BANGALORE KA IN 560068.
I purchased three pairs of jeans from Myntra. Two of them were original (though the color was slightly different from what was shown on the website), and one was completely different, so I initiated a return. Even after Myntra approved the return three times, the pickup was not arranged. I then filed a complaint on social media. They initially gave me a 7days timeframe, and then, after those 7 days passed, they asked for another 7 days. Finally, they canceled the return, stating that they had delivered the original product and would not accept the return of any of the jeans
 
Hello @naresh2026

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to support@myntra.com outlining your issue, including order details and any previous correspondence and request to Refund/Replacement.

If not received any reply from the Myntra support team, escalate the issue with Grievance Officer at customergrievance@myntra.com

Offline-Mode
You can also send your feedback via registered post at Myntra Head Office

Myntra Corporate Office
Myntra Designs Pvt Ltd ,
Alyssa, Begonia and Clover situated in Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Varthur Hobli, Bengaluru,
Karnataka : 560103, India

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Myntra a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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