Rajnandini Das
New member
- Seller Name
- Indo Era
- Company Name
- Amazon
- Product Name
- s INDO ERA Women's A-Line Pure Cotton Floral Printed Kurta & Palazzo Set | Cord Set For Women Cotton
- Customer Care Number
- +91 22 6891 000
- Loss Amount
- 1405
- Ratings
This is in regards to order ref 404-5765396-6758755.
I had made an exchange for the product due to size issue But the exchange order was marked as delivered and I never received it.
When I had a conversation with the customer support for Amazon in regards to this they informed me they will not be able to replace it again and return is needed with refund.
With this information the return was created which was picked up on 20 August but it was informed that it will be received by the return center on 27 August after which quality check will be done with a refund.
On 27 August around 1:50 am I had a chat with Monika who informed me that in this case they will manually proceed the refund and informed me refund will be processed and credited in next 4 hours but was not done leaving me with false promise.
Not just that I had a word with priti and her supervisor who were nice giving me every information or maybe setting up the right expectations.
But as I was promised and my credit has not yet been done.I have been a regular CX to Amazon.But still my credit is pending not yet done.
I need to get this resolved with a compensation of extra 2000 rs for my time
I had made an exchange for the product due to size issue But the exchange order was marked as delivered and I never received it.
When I had a conversation with the customer support for Amazon in regards to this they informed me they will not be able to replace it again and return is needed with refund.
With this information the return was created which was picked up on 20 August but it was informed that it will be received by the return center on 27 August after which quality check will be done with a refund.
On 27 August around 1:50 am I had a chat with Monika who informed me that in this case they will manually proceed the refund and informed me refund will be processed and credited in next 4 hours but was not done leaving me with false promise.
Not just that I had a word with priti and her supervisor who were nice giving me every information or maybe setting up the right expectations.
But as I was promised and my credit has not yet been done.I have been a regular CX to Amazon.But still my credit is pending not yet done.
I need to get this resolved with a compensation of extra 2000 rs for my time