Refusal to Replace a Defective Product Despite Timely Complaint – boAt Airdopes 161

amitmourya99

amitmourya99

New member
Seller Name
boat
Company Name
Boat
Product Name
airdopes 161
Website Name
https://www.boat-lifestyle.com/
Customer Care Number
0141-4971227
Loss Amount
849
Ratings
2.00 star(s)
Opposite Party Address
Opposite Party Name:
Imagine Marketing Limited (boAt Lifestyle)

Opposite Party Address (Registered Office):
Imagine Marketing Limited
Unit No. 204 & 205, 2nd Floor,
D-Wing, Corporate Avenue,
Sonawala Road, Goregaon (East),
Mumbai - 400063, Maharashtra
India
I, Amit Kumar, residing at Vivekananda Global University, Jagatpura, Jaipur – 302017, purchased a product (boAt Airdopes 161 Cool Sapphire) on 18th June 2025 from boAt's official website, managed by Imagine Marketing Ltd. The order number is 8186379, and the serial number of the product is KWQO7488750.

Immediately after receiving the product, I discovered serious functional issues:

The product does not charge at all.

The right earbud is completely non-functional.

I submitted a warranty claim through the boAt website. However, the process never completed, and no ticket number was generated. I followed up multiple times via:

Emails to boAt support

Calls and WhatsApp messages to their helpline numbers

Providing video and image proof

Despite my repeated communication and compliance with all instructions, boAt has failed to replace the product or take responsibility for this defective unit. Their responses were delayed, unhelpful, and they even wrongly rejected my initial replacement request, assuming it was about color or size — which it was not.
After weeks of back-and-forth, I finally spoke to a support representative from boAt who informed me that the replacement period is now over, and I would only be eligible for repair, not a new product.

This is unacceptable, because:

I reported the defect within the warranty period

I have proof of emails, calls, and screen recordings

The product was defective from the beginning

I made every possible effort in good faith to resolve the issue directly with boAt, but they have failed to deliver a fair and timely resolution. I purchased a new product in good condition and expect the same in return.

I have all necessary documentation including:

Invoice

Email communications

Screenshots and screen recording of the failed warranty claim

⚖ Relief Sought:
I am requesting the Hon’ble Consumer Forum to kindly direct boAt (Imagine Marketing Ltd.) to:

Replace the defective Airdopes 161 Cool Sapphire product with a new and fully functional unit (any color accepted), free of cost.

Pay compensation for mental harassment, wasted time, and communication effort caused due to their negligence.
Reimburse any legal or filing charges incurred during this complaint process.
I respectfully submit this complaint for your kind consideration and action.
 

Attachments

Hello @amitmourya99

We have carefully reviewed all the details submitted regarding your complaint against boat airdopes. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

Supporting Judgment:​

Orissa - Ganjam - BOAT LIFESTYLE V/S UTTAM KUMAR BEHERA

The complainant purchased a product on 05.01.2023 boAt storm Pro call with Bluetooth calling, 1.78” AMOLED Display and ASAP charge Smart watch with an amount of Rs.3199/- from Flipkart with order id-OD326926787203279100 with one year warranty period but the smart watch speaker stopped working. So the complainant registered a complaint to the O.P. on 25.07.2023 after 3 days the O.P. sent a courier partner Xpressbees agent who checked the product for any physical damage before pick up and there was no physical damage that’s why he picked it up but after 10 days on 08.08.2023 the O.P. sent the complainant a test report where the O.P. mentioned that the product was damaged and delivered after this the complainant complained to the O.P. about the smart watch but the O.P. did not listen to the concern and did not even solved. The O.P. miserably failed in providing right and proper service despite the complainant has paid the full amount to the O.P. and thereby causing deficiency in service. Alleging deficiency in service on the part of the O.P. the complainant prayed to direct the O.P. to duly look into this matter with foremost importance to take necessary steps to render the proper service to the complainant and refund Rs. 3,199/-, compensation of Rs.15,000/- and litigation cost of Rs.10,000/- in the best interest of justice.

ORDER:

The Opposite Party is directed to refund the cost of the product of Rs.3199/- together with pay Rs.5000/- compensation for deficient services and unfair trade practices along with litigation cost of Rs.2000/- to the complainant within 45 days from the date of receipt of the order, failing which all the dues shall be realized at the rate of 12% interest per annum and the complainant is at liberty to recover the said dues from the O.P in accordance to the Section 71/72 of the Consumer Protection Act, 2019.

BOAT LIFESTYLE V/S UTTAM KUMAR BEHERA - Consumer Court Case - 2024-07-30

Consumer Court Case against BOAT LIFESTYLE V/S UTTAM KUMAR BEHERA - Consumer Court Case against - BOAT LIFESTYLE
www.consumercourt.in www.consumercourt.in


Required Documents:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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