120, Ganga jamna street, opp chaupati, chikuwadi varachha road surat
That the complainant purchased a top from The sheen , “a top worth ₹1099”] from the sheen on [22-9-2025] through website the sheen.
That soon after purchase, the product/service was found to be defective / unsatisfactory (explain briefly what went wrong).
That the complainant contacted the Opposite Party for refund of the paid amount.
That instead of refunding the money, the Opposite Party sheen is forcing the complainant to accept a coupon/voucher, which is against the complainant’s wish.
That this amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
Even they charges 100rs extras for return shipment.
please find attachment in their return policy they mentioned after verification they will refund amount to bank account.
Attachments
WhatsApp Image 2025-09-29 at 12.02.50_cee18741.jpg
Kindly Review Maxbhi.com Return Policy Before Initiating a Return
We kindly request that you review The sheen website’s return and refund policy before initiating a return request.
Please note that in some cases, customers may need to ship the product back themselves, while others may qualify for a pickup. Many customers assume thatThe sheen will arrange pickups and issue immediate refunds, but the actual process can vary depending on the item and the reason for return.
To avoid any confusion or delays, please take a moment to check the full return policy available on The sheen website. It provides all the details you need regarding eligibility, return methods, and timelines.
