Saibal cowdhury
New member
- Hotel Name
- NA
- Company Name
- Good IndiGo
- Website Name
- www.goindiGoi.in
- Customer Care Number
- 0124-6173838
- Loss Amount
- 8114
- Ratings
- Opposite Party Address
- MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002, India
Complaint against: IndiGo Airlines (InterGlobe Aviation Ltd.) and MakeMyTrip India Pvt. Ltd.
Details of Complaint:
I booked a flight ticket from Ranchi to Chandigarh on IndiGo Flight 6E-2370, dated 6th September 2026, through MakeMyTrip, under PNR: VDF12D. I cancelled the ticket on the same day, within an hour of booking, through IndiGo customer care. I was assured that the entire fare of Rs. 8,114/- would be refunded within 48 hours of cancellation.
The refund was not received even after the stipulated period. On contacting MakeMyTrip customer care, I was repeatedly told to "wait," with no clear timeline given.
On following up directly with IndiGo, I received a written email dated 9th September 2026 confirming that the refund had been sent to MakeMyTrip against PNR VDF12D. However, the email is vague and confusing, stating: "Refund Amount: INR 2135 already given and have to proceed... INR 5499" — without specifying whether the Rs. 5,499/- has actually been transferred or is still pending, and without any clear date.
Despite repeated follow-ups with both IndiGo and MakeMyTrip, the balance amount of Rs. 5,499/- remains unpaid as on date. This ambiguous communication and continued non-refund, despite my ticket being cancelled well within a reasonable time, amounts to deficiency in service and unfair trade practice by both parties, causing me financial loss, mental agony, and harassment.
Relief Sought:
Immediate refund of the balance amount of Rs. 5,499/- to my account.
Interest @12% per annum on the delayed refund from the date of cancellation till payment.
Compensation for mental agony and harassment caused due to deficient service.
Clear, written clarification from IndiGo/MakeMyTrip on the exact refund status and amount transferred.
Documents Enclosed:
Booking and cancellation confirmation (PNR VDF12D)
IndiGo refund email dated 9th September 2026
Correspondence with MakeMyTrip customer care
Request the Forum to direct both parties to resolve this matter and refund the outstanding amount at the earliest.
Complainant: Saibal Kumar Chowdhury
Details of Complaint:
I booked a flight ticket from Ranchi to Chandigarh on IndiGo Flight 6E-2370, dated 6th September 2026, through MakeMyTrip, under PNR: VDF12D. I cancelled the ticket on the same day, within an hour of booking, through IndiGo customer care. I was assured that the entire fare of Rs. 8,114/- would be refunded within 48 hours of cancellation.
The refund was not received even after the stipulated period. On contacting MakeMyTrip customer care, I was repeatedly told to "wait," with no clear timeline given.
On following up directly with IndiGo, I received a written email dated 9th September 2026 confirming that the refund had been sent to MakeMyTrip against PNR VDF12D. However, the email is vague and confusing, stating: "Refund Amount: INR 2135 already given and have to proceed... INR 5499" — without specifying whether the Rs. 5,499/- has actually been transferred or is still pending, and without any clear date.
Despite repeated follow-ups with both IndiGo and MakeMyTrip, the balance amount of Rs. 5,499/- remains unpaid as on date. This ambiguous communication and continued non-refund, despite my ticket being cancelled well within a reasonable time, amounts to deficiency in service and unfair trade practice by both parties, causing me financial loss, mental agony, and harassment.
Relief Sought:
Immediate refund of the balance amount of Rs. 5,499/- to my account.
Interest @12% per annum on the delayed refund from the date of cancellation till payment.
Compensation for mental agony and harassment caused due to deficient service.
Clear, written clarification from IndiGo/MakeMyTrip on the exact refund status and amount transferred.
Documents Enclosed:
Booking and cancellation confirmation (PNR VDF12D)
IndiGo refund email dated 9th September 2026
Correspondence with MakeMyTrip customer care
Request the Forum to direct both parties to resolve this matter and refund the outstanding amount at the earliest.
Complainant: Saibal Kumar Chowdhury