Refund of Rs. 5,000 for unassigned fancy car number — delay, non-response and harassment by Jansunwai / Transport Dept (Ghaziabad RTO)

yogesh_bhandari

yogesh_bhandari

New member
Model
XL6 - FNUP24060244637
Dealer Name
RTO Ghazibad
Company Name
https://fancy.parivahan.gov.in/
Customer Care Number
1800 180 0151
Loss Amount
5000
Ratings
1.00 star(s)
Opposite Party Address
Gate No-02, MF37+523 Main Rto Office, B35, Bulandshahr Bypass Rd, Block B, Industrial Area, Bulandshahr Road Industrial Area, Ghaziabad, Uttar Pradesh 201009
Complainant details
Name: Yogesh Bhandari
Mobile: 99@@@#$#@#
Email: ybhandari_ms@live.com
Location: Ghaziabad, Uttar Pradesh

Respondent details
Computer Cell, Transport Department, Uttar Pradesh
Ghaziabad RTO
cctco-up@nic.in; piyush.srivastava@nic.in; helpdesk-vahan@gov.in

Purchase / application details
Acknowledgement No.: FNUP24060244637
Transaction No.: UPF2406239770332
Receipt No.: PU240608223
Receipt Date: 23-06-2024, 04:15
Amount: Rs. 5,000
Application No. (DL): 3560065721
Sarathi portal: Sarathi

Timeline and facts
  • 23 June 2024: Paid Rs. 5,000 online for bidding on a fancy car number (Transaction UPF2406239770332, Receipt PU240608223).
  • 27 June 2024: Participated in the bidding. Number was not allotted.
  • 30 June 2024: Sent an email to cctco-up@nic.in and cc’ed piyush.srivastava@nic.in requesting refund (Acknowledgement FNUP24060244637). No substantive response.
  • 07 July 2024: Called transport department helpline; told refund process can take 45 days or more; no clear help.
  • 08 Aug 2024: Received automated reply from CM Office suggesting to register complaint on Jansunwai portal jansunwai.up.nic.in.
  • After Jansunwai complaint: Received repeated calls from Jansunwai officers every ~5 days asking for updates, but they do not record the updates, often disconnect the call, and then later close the ticket without resolution. These follow-up calls caused stress and pressure to close the ticket.
  • RTO call: Received a call from Ghaziabad RTO staff who said this is a recurring problem due to SBI payment gateway issues and many users are stuck; they advised to register a court complaint if I want an email response.
  • RTO visit: Visited Ghaziabad RTO in person. They stated this matter is an online issue outside their scope and instructed me to visit the Lucknow head office for resolution.
  • Present: No refund received, no timeline given, and multiple channels have not resolved the issue or provided a recorded response.
Relief sought (what I want)
  • Immediate refund of Rs. 5,000 to the original payment method (Transaction UPF2406239770332 / Receipt PU240608223).
  • Written confirmation (email) from the Transport Department / Computer Cell stating when refund will be processed and the expected date of credit.
  • Explanation of why the refund, which per customer-care was to be processed within 24 hours after non-allotment, remains pending for months.
  • Direction to prevent future harassment: stop irrelevant repetitive calls from Jansunwai teams and ensure updates are recorded properly.
  • Compensation of Rs. 2,000 for mental harassment, time lost, and expenses incurred visiting RTO (optional — court may decide).
Supporting documents (attach these when filing)
  • Copy/screenshots of payment receipt (PU240608223) showing Rs. 5,000.
  • Acknowledgement email(s) and previous emails sent to cctco-up@nic.in and cc list.
  • Jansunwai complaint acknowledgement and any SMS/email registration number.
  • Notes of telephone calls including dates, times, and summary (Jansunwai calls every ~5 days; RTO call admission about SBI gateway issue).
  • Visit record / ITR receipt at Ghaziabad RTO (if available).
  • Link to Sarathi portal application stages: Sarathi
Legal/factual points to highlight in the complaint
  • Payment was made online through the government portal; refund should be processed electronically without requiring an in-person RTO visit.
  • Lack of response and failure to refund within advertised processing time constitutes deficiency in service and unfair practice.
  • Repeated Jansunwai calls that are not recorded and then lead to ticket closure amount to harassment and improper redressal practice.
  • Admission by RTO staff that the issue is caused by payment gateway problems shows the Department’s system failure; affected users must be refunded promptly.


After purchasing a vehicle, people bid and pay to get the desired number. These are called fancy numbers, and they serve as a hobby as well as a means of special identification. Therefore, there is a high demand, and often many people bid for a single number, and the bids can be quite high.
There are approximately 595 such people in the district between June 2024 and August 2025. Not only did they not receive their desired numbers, they also did not receive their online payments for the numbers. The department has a total of ₹54.38 lakh deposited in such cases.
 
Hello @yogesh_bhandari

We have carefully reviewed the details of your complaint against the Computer Cell, Transport Department, Uttar Pradesh and Ghaziabad RTO.

As per your submission, on June 23, 2024, you paid ₹5,000 online (Transaction No. UPF2406239770332, Receipt No. PU240608223) to participate in the bidding for a fancy car number through the government portal fancy.parivahan.gov.in. On June 27, 2024, you participated in the bidding, but the number was not allotted to you. As per the department's own policy, the refund should have been processed within 24 hours of non-allotment. However, more than a year later, you have still not received your refund.

Despite your repeated follow-ups through multiple channels — emails to cctco-up@nic.in, calls to the transport department helpline, a complaint on the Jansunwai portal, a personal visit to the Ghaziabad RTO, and escalation to the CM Office — no refund has been processed and no clear timeline has been provided. The Jansunwai portal calls have added further stress, as follow-ups are not recorded and tickets are closed without resolution. The RTO staff themselves acknowledged that this is a recurring issue caused by SBI payment gateway problems, and that approximately 595 such cases exist in the district alone, with a total of ₹54.38 lakh stuck with the department.

You are seeking a full refund of ₹5,000, a written confirmation of the refund timeline, an explanation for the delay, and ₹2,000 as compensation for mental harassment and expenses incurred.

To take this matter forward, you will need to file a formal case against the Transport Department. Please first register on e-jagriti.gov.in and submit your legal documents there. If you face any difficulty in drafting or uploading the documents, we are here to help you through the process.

Thanks
 
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