Refund of Rs. 19000 pending since 30th May 2026 by Forest hills, Tala

nikitapujari

nikitapujari

New member
Hotel Name
Forest Hills, Tala
Company Name
Forest hills at Tala
Website Name
foresthillstala.com
Customer Care Number
9819202000
Loss Amount
19000
Ratings
2.00 star(s)
Opposite Party Address
Forest hills, Tala, Taraste Village, Tala, Maharashtra, India - 402111

Complaint Against Forest Hills, Tala Resort​

Subject: Complaint regarding non-refund of duplicate payment of ₹19,000

I wish to raise a formal complaint against Forest Hills, Tala Resort regarding the non-refund of an amount of ₹19,000, which was inadvertently paid twice for my stay at the resort on 30th and 31st May 2026.

I had made an advance payment of ₹5,000 on 27th May 2026 towards my booking. Upon reaching the resort on 30th May 2026, I was asked to make the remaining payment of ₹19,000 immediately.

I initially attempted to make the payment through my card, but the transaction was unsuccessful. At the time, there was considerable confusion and multiple arguments taking place at the resort involving other guests. I requested the staff to allow me some time to make the payment after freshening up, but my request was refused. I therefore made the payment through UPI using another bank account.

A few hours later, after reaching my room, I realised that the amount of ₹19,000 had been debited twice, from two different accounts.

I immediately informed the front desk about the duplicate payment. I also have WhatsApp correspondence with the resort regarding this issue, in which the duplicate payment was acknowledged by the resort.

I was assured that the excess amount would be refunded by the accounts team within a day or two. Relying on this assurance, I did not immediately escalate the matter.

However, despite more than two months of continuous follow-ups, the amount has still not been refunded.

On one occasion, the resort informed me that the refund had allegedly been processed. I immediately requested the transaction/reference details so that I could verify the same with my bank. However, despite this request, no transaction details were provided and there was again no meaningful response from the resort.

The amount of ₹19,000 is significant, and retaining money that was admittedly paid twice, despite repeated requests for its return, is unacceptable.

I therefore request that:

  • The complete duplicate payment of ₹19,000 be refunded to me immediately.
  • If the resort maintains that the refund has already been processed, complete transaction/reference details and proof of the refund be provided immediately.
  • Any reasonable costs or losses incurred by me due to the prolonged withholding of the amount be appropriately compensated.
  • The resort provide a written explanation for the delay in processing the refund despite acknowledging the duplicate payment.
I have documentary evidence supporting my complaint, including payment/UPI transaction records and WhatsApp communications with the resort acknowledging the issue, which can be submitted whenever required.

I request that this matter be resolved at the earliest. Failing this, I reserve my right to pursue appropriate remedies before the Consumer Disputes Redressal Commission and/or any other appropriate authority, including seeking the refund, compensation, interest, and costs incurred in pursuing the matter.

I hope the resort will resolve this issue promptly and avoid the need for further proceedings.

Amount to be refunded: ₹19,000

Booking dates: 30th–31st May 2026

Resort: Forest Hills, Tala
 
Hello @nikitapujari

We have carefully reviewed your complaint against Forest Hills, Tala Resort, Maharashtra.

As per your submission, during your stay on 30th–31st May 2026, due to confusion and pressure at the front desk, you inadvertently made a duplicate UPI payment of ₹19,000 from two different bank accounts. The resort acknowledged the duplicate payment via WhatsApp and assured a refund within a day or two. However, despite more than two months of continuous follow-ups, the amount has not been returned. On one occasion the resort claimed the refund had been processed but refused to provide any transaction reference or proof to confirm the same.

We acknowledge receipt of your complaint along with the UPI transaction records and WhatsApp correspondence you have mentioned as supporting evidence.

Before filing a case at e-jagriti.gov.in, we strongly suggest you first send a formal Legal Notice to:

Proprietor / Manager
Forest Hills, Tala Resort
Taraste Village, Tala,
Maharashtra – 402111

Sending a registered legal notice often compels the opposite party to respond or settle before the matter reaches consumer court.

View sample Notice:
A

Thread 'Legal Notice – 15 Days’ Notice to Travel Agency for Deficiency in Service, Cheating and Misrepresentation'

To,
Chairman / Managing Director
Company Name
Company Address

Subject: Legal Notice – 15 Days’ Notice Prior to Initiation of Proceedings under Consumer Protection Act, 2019 and Applicable Laws.

Dear Sir/Madam,

I, Mention Your Name, hereby serve upon you this legal notice as under:

1. That I had purchased a NO-Year Travel Membership from your company on date, bearing Membership ID NO, upon payment of ₹amount, relying upon the representations, assurances, advertisements, and promises made by your...

If you need any help drafting the legal notice or uploading documents on the portal, we are here to assist you.

Thanks
 
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