Refund of Rs 16000/- already paid as advance

J

J Chandra Sekhar

New member
Dealer Name
Deccan Clap (India) PVT Ltd
Company Name
Deccan Clap (India) PVT Ltd., Manjeera Trinity Corporate, Beside Lulu Mall, KPHB Phase-3, Hyderabad, Telangana - 500085;
Product Name
Excel Cool Coat for roof and Damp proof paint for Outer wall
Customer Care Number
7416856293
Loss Amount
16000
Ratings
1.00 star(s)
Opposite Party Address
Deccan Clap (India)Pvt Ltd
I have requested M/S Deccan Clap (India) PVT Ltd., Manjeera Trinity Corporate, Beside Lulu Mall, KPHB Phase-3, Hyderabad, Telangana - 500085 to submit quotation for the work of Cool Coating and Damp proof painting for my flat No. 502, Ashish Orchids, Narayanaguda, Hyderabad -500029. They have given estimation for Rs 28000/- vide 1153 Dt 11.5.2025. As per payment conditions, I have paid Rs 16000/- (2800+13200) through PhonePe on 13.5.25. I asked them the period of completion through their whatsapp group. They replied that the work will be completed within 3 days and start the work on 14.5.25. But they have not started the work and informed orally that there was labour problem and will start on 15.5.25. But they have not taken up the work. On 17.5.25, they postponed to 19.5.25. I informed them that they postponed work due weather conditions, but these days were sunny days. When enquired on 19.5.25, it was informed that team started to my location. But no team has come. Hence I requested them to refund the amount with a clause that the primary work was delayed, how can i trust them for warranty period work vide emails Dt 19.5.25 & 21.5.25. They informed that the team will be sent on 24.5.25, if not started, the amount will be refunded. But the work was not started. I have given complaint in National Consumer Helpline. The NCH has referred the matter to Company. But there is no action from Company. The NCH has issued 1st reminder on 10.6.25
 

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Hello @J Chandra Sekhar

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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